Common use of SecureKnowledge Clause in Contracts

SecureKnowledge. Check Point provides Support Customers with access to restricted portions of its knowledgebase per the Support plan, in addition to the general installation and upgrade knowledge articles given to users with General Access:  Advanced Access – contains solutions regarding technical issues with moderate fix complexity, complex errors and troubleshooting, and known issues that require contacting Check Point Support.  Expert Access – in addition to knowledge articles available to Customer with Advanced Access, Expert Access contains solutions regarding issues with high fix complexity, known issues with Workarounds or Hotfixes, in-depth complex troubleshooting, and RFEs. Expert Access is given to Premium/Elite Customers* - where * means Customers whose User Centers are covered by Premium/Elite Support or, if only Appliances are in the account, that 100% of their Appliances are covered by Premium Support or above.

SecureKnowledge. Check Point provides Support Customers with access to restricted portions of its knowledgebase per the Support plan, in addition to the general installation and upgrade knowledge articles given to users with General Access:  • Advanced Access – contains solutions regarding technical issues with moderate fix complexity, complex errors and troubleshooting, and known issues that require contacting Check Point Support.  • Expert Access – in addition to knowledge articles available to Customer with Advanced Access, Expert Access contains solutions regarding issues with high fix complexity, known issues with Workarounds or Hotfixes, in-depth complex troubleshooting, and RFEs. Expert Access is given to Premium/Elite Customers* - where * means Customers whose User Centers are covered by Premium/Elite Support or, if only Appliances are in the account, that 100% of their Appliances are covered by Premium Support or above.