Knowledge Transfer. 7.1 Three (3) months prior to the Expiry Date of the Agreement (or where the Agreement is terminated within the timescale notified by the Department) the Provider will upon request:
7.1.1 provide for transfer to the Department and/or the Successor Provider of all knowledge reasonably required for the provision of the Services which may, as appropriate, include information, records and documents including that relating to configuration of software; and
7.1.2 provide the Department and/or Successor Provider with reasonable access to such members of the Provider's or its Sub- Contractors' personnel as have been involved in the development, provision or management of the Services and who are still employed or engaged by the Provider or its Sub- Contractors.
7.2 To facilitate the transfer of knowledge from the Provider to the Department and/or its Successor Provider, the Provider will provide, upon request, a detailed written explanation of the procedures and operations used to provide the Services, the change management process and other standards and procedures to the operations personnel of the Department and/or the Successor Provider.
7.3 The information which the Provider will provide, at its own cost, to the Department and/or its Successor Provider pursuant to Paragraph 7.1 above will include:
7.3.1 copies of up-to-date procedures and manuals;
7.3.2 agreements with third party suppliers of goods and services which are to be transferred to the Department/Successor Provider;
7.3.3 key support contact details for third party supplier personnel under Agreements which are to be assigned or novated to the Department/Successor Provider pursuant to this Schedule 8 (Exit Arrangements);
7.3.4 any relevant interface information.
Knowledge Transfer. Where appropriate, Contractor’s obligations under the terms of this Agreement include a “knowledge transfer” to CalSTRS. “Knowledge transfer” is defined as personal and/or technical knowledge or information which will enable, or enhance the ability of, CalSTRS staff to maintain and operate contracted-for programs, equipment and facilities. If the Agreement includes the purchase of equipment, “knowledge transfer” shall also include education and training, including all relevant documentation, to enable CalSTRS to maintain the equipment based on Contractor’s methodology. The Contractor agrees that CalSTRS may reproduce such documentation for its own use in maintaining the equipment. Any additional training or instruction necessary to realize the “knowledge transfer” shall be provided at no additional cost to CalSTRS.
Knowledge Transfer. After launch of the website, digitalPIXXELS will provide an overview of the website to the business owner on how to operate their site. $1,500.00*
Knowledge Transfer. While constructing and developing the Deliverables and Services, as applicable, Contractor must demonstrate and provide information to staff designated by the Department about the functions and operations of all Services and Deliverables in accordance with the RFP Specifications, Contractor’s Response, subsequent amendments, other parts of the Contract, and as otherwise agreed to by the parties.
Knowledge Transfer. After launch of the website, digitalPIXXELS will provide an overview of the website to the business owner on how to operate their site. $1,000.00* DocuSign Envelope ID: A44F031E-CDFC-430F-9043-26366388A58E dba/digitalPIXXELS 0000, XX 000xx Xx Xxxxx 000 Xxxxx Xxxxx, XX 00000 Office: (000) 000-0000 Cell: (000) 000-0000
Knowledge Transfer. 7.1 Three (3) months prior to the Expiry Date of the Agreement (or where the Agreement is terminated within the timescale notified by the Department), the College will upon request:
7.1.1 provide for transfer to the Department and/or the Successor College of all knowledge reasonably required for the provision of the Services which may, as appropriate, include information, records and documents including that relating to configuration of software; and
7.1.2 provide the Department and/or Successor College with reasonable access to such members of the College's or its Sub- Contractors' personnel as have been involved in the development, provision or management of the Services and who are still employed or engaged by the College or its Sub- Contractors.
7.2 To facilitate the transfer of knowledge from the College to the Department and/or its Successor College, the College will provide, upon request, a detailed written explanation of the procedures and operations used to provide the Services, the change management process and other standards and procedures to the operations personnel of the Department and/or the Successor College.
7.3 The information which the College will provide, at its own cost, to the Department and/or its Successor College pursuant to Paragraph 7.1 above will include:
7.3.1 copies of up-to-date procedures and manuals;
7.3.2 agreements with third party suppliers of goods and services which are to be transferred to the Department/Successor College;
7.3.3 key support contact details for third party supplier personnel under Agreements which are to be assigned or novated to the Department/Successor College pursuant to this Schedule 8 (Exit Arrangements);
7.3.4 any relevant interface information.
Knowledge Transfer. During the period following the Effective Date and prior to the Commencement Date, Service Provider will use its best efforts to acquire the practical skill, knowledge and expertise from the personnel who are providing the Services prior to the Effective Date in relation to the delivery of the Services, including the knowledge necessary for the Service Provider to perform the Services. Service Provider will accomplish such knowledge transfer, as appropriate, by interviewing personnel currently performing the Services as well as reviewing information, records and documents related to the provision of the Services. The information to be reviewed to affect the obligations of such knowledge transfer include, (i) copies of procedures and operations manuals, (ii) relevant system, software and/or hardware information, (iii) a list of third party suppliers of goods and services which are to be transferred to DIR or Service Provider, (iv) key support contact details for third party supplier employees, (v) information regarding work in progress and associated unresolved faults in progress. Service Provider shall promptly (within one Business Day) notify DIR of any lack of cooperation or assistance on the part of any DIR Customer, DIR Contractor or any third party that impedes or hinders Service Provider's efforts to comply with this obligation.
Knowledge Transfer a. During the Transition Assistance Period, the Operator will:
i. transfer all training material prepared in connection with the management, operation, maintenance or repair of the relevant Project Facilities; and
ii. provide for transfer to the Authority and/or the successor operator all knowledge reasonably required for undertaking the Project which may, as appropriate, include information, records and documents.
b. The information which the Operator shall provide to the Authority and/or its successor operator shall include:
i. copies of up-to-date procedures and operation manuals;
ii. agreements with suppliers of goods and services to be transferred;
iii. key support contact details for Third Party suppliers/ personnel under contracts which are to be assigned to the successor operator/ Authority pursuant to this Article;
iv. information regarding any unresolved faults in progress at the commencement of the Transition Assistance Period as well as those expected to be in progress at the end of the Transition Assistance Period; and v. any other relevant information.
Knowledge Transfer. 1 Three (3) months prior to the Expiry Date of the Agreement (or where the Agreement is terminated within the timescale notified by the Department) the Provider will upon request:
Knowledge Transfer. If requested by the Principal, the Contractor must provide the following assistance to the Principal on the termination or expiry of this Contract:
(a) transferring or providing access to all information stored by whatever means held by the Contractor or under the control of the Contractor in connection with this Contract; and
(b) making Contractor personnel available for discussion with the Principal as may be required. The time, length and subject of these discussions will be at the sole discretion of the Principal, provided that any matter discussed is not considered to reveal any ‘commercial in confidence’ information of the Contractor. Usual Contractor fees will apply.
