Common use of Serena® Service Manager Content ( Clause in Contracts

Serena® Service Manager Content (. SSM Content"). SSM Content is licensed on the basis of Seats and Concurrent Users. Each SSM Content license allows for a Customer employee designated by Customer to use Customer's existing SBM license to fully access the application content contained in the SSM solution file; otherwise, Customer's existing SBM users are authorized solely to submit and update tickets in the SSM application. Each SSM Content license purchased includes one SBM Connect for Sharepoint Seat license. Customer may access the Service Request Center functionality installed with SSM only to the extent it has purchased a requisite number of Serena Request Center licenses. .

Serena® Service Manager Content (. ("SSM Content"). SSM Content is licensed on the basis of Seats and Concurrent Users. Each SSM Content license allows for a Customer employee designated by Customer to use Customer's existing SBM license to fully access the application content contained in the SSM solution file; otherwise, Customer's existing SBM users are authorized solely to submit and update tickets in the SSM application. Each SSM Content license purchased includes one SBM Connect for Sharepoint Seat license. Customer may access the Service Request Center functionality installed with SSM only to the extent it has purchased a requisite number of Serena Request Center licenses. .

Serena® Service Manager Content (. SSM Content"). SSM Content is licensed on the basis of Seats and Concurrent Users. Each SSM Content license allows for a Customer employee designated by Customer You to use Customer's Your existing SBM license to fully access the application content contained in the SSM solution file; otherwise, Customer's Your existing SBM users are authorized solely to submit and update tickets in the SSM application. Each SSM Content license purchased includes one SBM Connect for Sharepoint SharePoint Seat license. Customer You may access the Service Request Center functionality installed with SSM only to the extent it has You have purchased a requisite number of Serena Request Center licenses. .