Server and Storage Operations Sample Clauses
Server and Storage Operations. The primary server operations management responsibility is to ensure that Client End Users are provided access to required data and applications in a timely and efficient manner. Responsibilities for this function include, but are not limited, to: Server configuration and administration support; Server hardware and operating system as well as storage subsystem monitoring, Incident diagnosis, and resolution; Follow current Client change control policies and procedures; Work with the Client on planning emerging projects, scheduled maintenance or downtime, and unscheduled downtime; DNS Hosting if requested; Standard data storage of contracted client sites: Disk to Disk backups for retention of fourteen
Server and Storage Operations. The primary server operations management responsibility is to ensure that Customer End Users are provided access to required data and applications in a timely and efficient manner. Responsibilities for this function include, but are not limited, to: • Server configuration and administration support; • Server hardware and operating system as well as storage subsystem monitoring, Incident diagnosis, and resolution; • Follow current Customer change control policies and procedures; • Work with the Customer on planning emerging projects, scheduled maintenance or downtime, and unscheduled downtime; • DNS Hosting if requested; • Standard data storage of contracted Customer sites: Disk to Disk backups for retention of fourteen (14) days; other options available upon request and priced separately; Implementation of new systems or major systems upgrades as part of the Services provided under the MSA DYONYX will provide all management and administration as defined in the following sections: