Infrastructure Availability. Infrastructure shall consist of the following components that are provided as part of DYOPATH’s Services: • Co-location space reserved for use by Client in the DYOPATH data center private cage space, • Power and environmentals provided to Client’s co-location space, and • Internet access provided to Client from the DYOPATH provided Internet Backbone. Table 7 Infrastructure Availability Service Level Category Service Level Metric Infrastructure Availability (Metric 14) Infrastructure available 99.5% of the time; excluding scheduled maintenance. Reported monthly.
Infrastructure Availability a. Infrastructure shall consist of the following components that are provided as part CyrusOne’s Services:
Infrastructure Availability. Service Level Requirement Performance Threshold Service Credit Amount Time to recover from a critical system failure or catastrophic event defined as Incident Priority Level 1 in Attachment F. Time to recover is > 36 hours following a declared disaster recovery event 5 Service Credits per occurrence Table 5 – PIMS Performance Service Level Requirement Performance Threshold Service Credit Amount Concurrent Usage 100 concurrent users with less than five (5) second page response < 90% Response Time 3 Service Credits per month Measured by Contractor’s then current vendor with reports found on Vendor’s Trust Site. Table 4 – Incident Resolution Service Level Requirement Performance Threshold Service Credit Amount Incident Resolution Priority number 1 Within 4 hours of Contractor’s receipt of a service call and/or receipt of sufficient information and assistance needed to replicate the problem, as agreed upon by County. 1 Service Credit per day Incident Resolution Priority number 2 Within 8 hours of Contractor’s receipt of a service call and/or receipt of sufficient information and assistance needed to replicate the problem, as agreed upon by County. 1 Service Credit per week
Infrastructure Availability. FTI will provide City with no less than twenty-four (24) hours’ notice prior to the unavailability of the Hosted Licensed Software Service due to planned maintenance, which shall be performed during off-peak hours. FTI will provide as much notice as is practicable under the circumstances for updates and fixes which must be applied on a more urgent basis. FTI will provide five business days’ notice prior to any planned network, server hardware, operating environment, or database modifications of a material nature, which shall be performed during off-peak hours. Excluding the foregoing events, FTI warrants that the Hosted Services will be available in accordance with the Service Level Agreement (“SLA”) set forth in Exhibit 2, which is attached hereto and incorporated by reference herein.
Infrastructure Availability. Availability of IAA scope of supplies (electricity, air condition) # Component Quantity Remarks 1 Days per month 2 Operational minutes per day 3 Total Available Minutes 4 Monthly Downtime in Minutes 5 Total IAA’s Supplies Availability # Component Quantity Remarks …
Infrastructure Availability. Both County and Aumentum Technologies agree and understand that the Product being provided incorporates elements that are under the direct control of Aumentum Technologies and its third parties, the County and its third parties, as well as elements that are not under the control of either party to this agreement. Both parties agree to work together to determine in which of the above stated areas a Downtime event is attributable to and then the responsible party will resolve the issue. In the event that Downtime is attributable to an element that is outside either party’s control, both parties agree to work together to resolve the Downtime issues.
Infrastructure Availability. In the case of a depot fire, Verdant will provide immediate operating cover from their neighbouring contracts until the site can be cleared, prior to contract start agreement will be reached with local businesses to ensure that alternative depot facilities can be made available e.g. Bywaters of Leyton Verdant would look to develop relationships with suppliers that can provide alternative servicing arrangements locally. A priority list of sites, servicing facilities, fuel sites will be issued to staff with regard to alternative arrangements should these be necessary. IT Back Up As part of normal depot procedure the computer system will be backed up on a daily basis and a copy kept off site. In the event of system failure additional computers can be sourced from head office in Sevenoaks and also via the Company’s approved IT services supplier based in the South East.
Infrastructure Availability. Service Level Requirement Performance Threshold Service Credit Amount Time to recover from a critical system failure or catastrophic event defined as Incident Priority Level 1 in Attachment F. Time to recover is > 36 hours following a declared disaster recovery event 5 Service Credits per occurrence Table 5 – PIMS Performance Service Level Requirement Performance Threshold Service Credit Amount Concurrent Usage 100 concurrent users with less than five (5) second page response < 90% Response Time 3 Service Credits per month Measured by Contractor’s then current vendor with reports found on Vendor’s Trust Site.
Infrastructure Availability. The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services.
Infrastructure Availability. Where the Contract provides for a Ship To Site solution, the Customer is responsible for ensuring that at each of the Nominated Addresses:- • the site has the required facilities and environment to support the use of the equipment supplied • any security access requirements are met and mechanical, electrical and Health & Safety regulations are satisfied • electrical power, Data and Telecommunications connectivity to the required standard are accessible and in good working order Both local area and wide area network supply and management are incumbent upon the Customer.
