Common use of SERVICE AND DELIVERY Clause in Contracts

SERVICE AND DELIVERY. 9.1 You will supply all necessary administration, accounting, underwriting and claims information and access to any data that is or may become necessary for the proper performance of this Agreement. 9.2 You will advise us in relation to all Insurance Business whether the Insured is classified as a Consumer or a Commercial customer for the purpose of ICOBS. 8 Aston Lark Schemes & Facilities Terms of Business Agreement 9 9.3 You have no authority to accept or amend insurances, to settle, negotiate or compromise claims, alter any documentation or commit Us in any way. You cannot amend or alter any forms supplied by Us or use any of Our advertising, promotional or other selling materials without Our prior permission. 9.4 You will advise the Insurer or Us promptly of any claims or potential circumstances that the Insurer would reasonably be expected to be told, and which may affect future decisions regarding the continuing renewal of the policy, policy terms or premium weighting. 9.5 You will retain for a minimum period of 6 (six) years any documents which validate the covers arranged for the Client and provide these to Us on request in writing. For the avoidance of doubt, such retention period applies to both documents and electronic data. 9.6 We undertake to ensure the policy wording is delivered to You or the Client as soon as is possible. 9.7 You undertake to ascertain the Client’s insurance requirements at new business and renewal stages. We will endeavour to meet these requirements and offer a suitable product. It is Your responsibility to meet the documentation and disclosure requirements of the Rules. 9.8 You will only confirm the terms of the insurance or reinsurance cover after You have received written confirmation from Us that the insurance or reinsurance is in force. 9.9 You will promptly pass to the Client all renewal documentation issued by Us, notifying them of any change in the cover, terms or conditions. 9.10 You will notify us immediately of any written request to cancel a policy during the cancellation period. 9.11 You will exercise due care, skill and diligence in all dealings and ensure that the Client understands the duty of disclosure. 9.12 We reserve the right not to incept cover for particular Clients. 9.13 You are only permitted to sell or market Our General Insurance Business direct to customers under Your brand, Our brand or the brand of the Insurer (use of Our brand or the Insurer’s brand to be solely in accordance with and to the extent permitted in writing). For the avoidance of doubt, unless and until You have received Our prior approval, You are NOT permitted to: (a) appoint Sub Brokers; or (b) sell (or allow the sale of) any of Our General Insurance business or place (or allow the placement of) any of Our General Insurance business prices using any other distribution channels. 9.14 For the avoidance of doubt, You are not permitted, unless and until You have received prior written approval from Us, to use (or allow the use of) aggregators or price comparison mechanisms in connection with business placed under this agreement. Any such approval provided by Us shall be subject to the aggregate price comparison websites being FCA authorised as General Insurance intermediaries (or exempt from authorisation) and having the appropriate regulatory permissions for such activities. 9.15 We may carry out an audit of Your procedures and relevant trust accounts in respect of General Insurance business and You shall provide Us with copies of all documents requested as soon as reasonably possible. 9.16 It is a legal requirement that all Clients must be screened for legal sanction purposes. The Sub Broker confirms that they and their organisation fully complies with the requirements laid down by the FCA or the regulator of its country of domicile. Unless We confirm in writing that sanctions checks are being performed by Us, We require that Your screening includes at a minimum the following published lists: • UN - United Nations and Security Council Consolidated List • UK - HMT Treasury Financial Sanctions Consolidated List • US - Office of Foreign Assets Control Sanctions Lists • EU - Consolidated List of Sanctions 9.17 If the Client does not wish to renew, You will inform Us as soon as You become aware of this and will return any renewal document to Us no later than 30 days after the renewal. 9.18 You will promptly pass any Material Information to Us and ensure that any changes in the facts or circumstances are also advised to Us promptly. In the event of You being aware of any non-disclosure of materially important information, You will either inform Us or decline to act on behalf of the Client. For the purpose of this clause, You remain the Client’s Broker and notification by the Client to You will not constitute notification to Us.

SERVICE AND DELIVERY. 9.1 8.1 You will supply all necessary administration, accounting, underwriting and claims information and access to any data that is or may become necessary for the proper performance of this Agreement. 9.2 8.2 You will advise us in relation to all Insurance Business whether the Insured is classified as a Consumer or a Commercial customer for the purpose of ICOBS. 8 Aston Lark Schemes & Facilities Terms of Business Agreement 9. 9.3 8.3 You have no authority to accept or amend insurances, to settle, negotiate or compromise claims, alter any documentation or commit Us in any way. You cannot amend or alter any forms supplied by Us or use any of Our advertising, promotional or other selling materials without Our prior permission. 9.4 8.4 You will advise the Insurer or Us promptly of any claims or potential circumstances that the Insurer would reasonably be expected to be told, and which may affect future decisions regarding the continuing renewal of the policy, policy terms or premium weighting. 9.5 8.5 You will retain for a minimum period of 6 (six) years any documents which validate the covers arranged for the Client and provide these to Us on request in writing. For the avoidance of doubt, such retention period applies to both documents and electronic data. 9.6 8.6 We undertake to ensure the policy wording is delivered to You or the Client as soon as is possible. 9.7 8.7 You undertake to ascertain the Client’s insurance requirements at new business and renewal stages. We will endeavour to meet these requirements and offer a suitable product. It is Your responsibility to meet the documentation and disclosure requirements of the Rules. 9.8 8.8 You will only confirm the terms of the insurance or reinsurance cover after You have received written confirmation from Us that the insurance or reinsurance is in force. 9.9 8.9 You will promptly pass to the Client all renewal documentation issued by Us, notifying them of any change in the cover, terms or conditions. 9.10 8.10 You will notify us immediately of any written request to cancel a policy during the cancellation period. 9.11 8.11 You will exercise due care, skill and diligence in all dealings and ensure that the Client understands the duty of disclosure. 9.12 8.12 We reserve the right not to incept cover for particular Clients. 9.13 8.13 You are only permitted to sell or market Our General Insurance Business direct to customers under Your brand, Our brand or the brand of the Insurer (use of Our brand or the Insurer’s brand to be solely in accordance with and to the extent permitted in writing). For the avoidance of doubt, unless and until You have received Our prior written approval, You are NOT permitted to: (a) appoint Sub BrokersAppoint sub-brokers; or (b) sell (or allow the sale of) any of Our General Insurance business or place (or allow the placement of) any of Our General Insurance business prices using any other distribution channels. 9.14 . For the avoidance of doubt, You are not permitted, unless and until You have received prior written approval from Us, Us to use (or allow the use of) aggregators or price comparison mechanisms in connection with business placed under this agreementmechanisms. Any such approval provided by Us shall be subject to the aggregate price comparison websites being FCA authorised as General Insurance intermediaries (or exempt from authorisation) and having the appropriate regulatory permissions for such activities. 9.15 8.14 We may carry out an audit of Your procedures and relevant trust accounts in respect of General Insurance business and You shall provide allow Us with copies of all or Our agents access to Your premises, files and documents requested as soon as reasonably possiblein relation to this Agreement on reasonable notice for these purposes. 9.16 8.15 It is a legal requirement that all Clients must be screened for legal sanction purposes. The Sub purposes and by signing this Agreement the Broker confirms that they and their organisation fully complies with the requirements laid down by the FCA or the regulator of its country of domicile. Unless We confirm in writing that sanctions checks are being performed by Us, We require that Your screening includes at a minimum the following published lists: • UN - United Nations and Security Council Consolidated List • UK - HMT Treasury Financial Sanctions Consolidated List • US - Office of Foreign Assets Control Sanctions Lists • EU - Consolidated List of Sanctions. 9.17 8.16 If the Client does not wish to renew, You will inform Us as soon as You become aware of this and will return any renewal document to Us no later than 30 days after the renewal. 9.18 8.17 You will promptly pass any Material Information to Us and ensure that any changes in the facts or circumstances are also advised to Us promptly. In the event of You being aware of any non-disclosure of materially important information, information You will either inform Us or decline to act on behalf of the Client. For the purpose of this clause, clause You remain the Client’s Broker and notification by the Client to You will not constitute as notification to Us.