Service Availability Credits. Service Availability credits are determined in accordance with the following guidelines (a) any outage greater than thirty (30) minutes = one (1) day credit of Service Charges and (b) any outage continuing for greater than sixty (60) minutes = one (1) days credit of Service Charges per sixty (60) minutes period.
Appears in 4 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
Service Availability Credits. Service Availability credits Credits are determined in accordance with the following guidelines guidelines:
(a) any outage Each Service Interruption of greater than thirty (30) minutes = shall entitle Customer to one (1) day credit of service charges (based on average daily actual usage charge for the month immediately preceding the applicable Service Charges and Interruption)
(b) any outage continuing for Any Service Interruption greater than sixty thirty (6030) minutes = shall entitle Customer to one (1) days credit of Service Charges per sixty service charges for each subsequent period of (6030) minutes period(e.g. service outage of 92 minutes = 3 days of Service Availability Credits).
Appears in 1 contract
Samples: Service Terms and Sla for Content Delivery Network Services
