Trouble Ticket. Orbitz will create a Trouble Ticket in response to system abnormalities. Each Trouble Ticket shall contain:
Trouble Ticket. Defined in Section 10.2.
Trouble Ticket. A Trouble Ticket is the method used by either Customer or Verizon to advise the Verizon Help Desk of a perceived Fault, including a Network Outage or a failure to meet an SLC. A unique trouble ticket reference number will be raised and given to the Customer and should be used each time the Customer calls in to the Help Desk for any Fault update or if appropriate, to inform Verizon of restoration of the Managed Global Network. APPENDIX A Site availability and TTR based on Regional Access Operational Performance Level US/EMEA/Canada APAC/LATAM US/EMEA/Canada APAC/LATAM US/EMEA/Canada APAC/LATAM Cat Hub A PIP/IDS PIP/IDS SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold Platinum/Gold 100% 100% 4hr 4hr 4hr 4hr Silver 99.95% 99.95% 4hr 4hr 8hr 8hr Bronze 99.90% 99.90% 4hr 4hr NBD NBD Silver Silver 99.90% 99.90% 8hr 8hr 8hr 8hr Bronze 99.85% 99.85% 8hr 8hr NBD NBD Bronze Bronze 99.75% 99.75% NBD NBD NBD NBD Cat Hub B PIP/IDS PIP/IDS SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold Platinum/Gold 99.99% 99.99% 4hr 4hr 4hr 4hr Silver 99.95% 99.95% 4hr 4hr 8hr 8hr Bronze 99.90% 99.90% 4hr 4hr NBD NBD Silver Silver 99.90% 99.90% 8hr 8hr 8hr 8hr Bronze 99.85% 99.85% 8hr 8hr NBD NBD Bronze Bronze 99.75% 99.75% NBD NBD NBD NBD Cat Branch A PIP/IDS Broadband SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold Platinum/Gold 99.95% 99.90% 4hr 4hr 4hr 4hr Silver 99.90% 99.85% 4hr 4hr 8 hr 8 hr Bronze 99.80% 99.75% 4hr 4hr NBD NBD Silver Platinum/Gold 99.90% 99.80% 8hr 8hr 8hr 8hr Silver 99.80% 99.75% 8hr 8hr 8 hr 8 hr Bronze 99.80% 99.70% 8hr 8hr NBD NBD Bronze Platinum/Gold 99.90% 99.80% 8hr 8hr NBD NBD Silver 99.80% 99.70% 8hr 8hr NBD NBD Bronze 99.50% 99.40% NBD NBD NBD NBD Cat Branch B PIP/IDS LTE SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold N/A 99.50% 99.50% 4hr 4hr NBD NBD Silver N/A 99.50% 99.50% 8hr 8hr NBD NBD Bronze N/A 99.00% 99.00% NBD NBD NBD NBD Cat Branch C Broadband LTE SPI Availablility SPI Availablility MTTR Outage to Backup mode MTTR Outage to Backup mode MTTR backup to Full mode MTTR backup to Full mode Platinum/Gold N/A 99.00% 98.50% 4hr 4hr...
Trouble Ticket. The tool by which an Eligible Customer reports a perceived fault issue to VTSL and the sole means by which Service Outage Time is calculated
Trouble Ticket. A record of a Services Outage and its subsequent resolution, as recorded by Seller/NECECT; Trouble Tickets are initiated by End Users contacting the published End Users Service points of contact. End User will provide supporting information as reasonably requested by Seller/NEC Cloud.
Trouble Ticket. In the event of an Incident, FRUITA must submit a "Trouble Ticket" to Browns Hill. The Trouble Ticket must include the following information:
Trouble Ticket. The tool by which an Eligible Customer reports a perceived Service Outage issue to PBX-Change and the sole means by which Service Outage Time is calculated.
Trouble Ticket. The official methodology as prescribed by Xxxxx, in its sole discretion, used by the Client to advise Elcom via telephone, email, or facsimile of a perceived Service Outage.
Trouble Ticket. The Eligible Customer must first open a Trouble Ticket, immediately upon the happening of the complained about Service problem, using one of the following methods:
Trouble Ticket. A record of a Services Outage and its subsequent resolution, as recorded by NECAM; Trouble Tickets are initiated by End-User calling the published End-User Service number of End-User’s dealer of record. End- User will provide supporting information as reasonably requested by NECAM which may include (as applicable), without limitation, the applicable circuit ID, circuit end- point(s), IP address(es), originating phone number and terminating phone number.
