Common use of Service Availability Credits Clause in Contracts

Service Availability Credits. Service availability credits apply only to Customers whose Virtual Machines are hosted on CloudShare’s equipment; they are not available for Customers who are using a public Cloud provider. Service availability will be calculated in accordance with the Service Level Terms. If during any calendar month, availability falls below 99.9% and Customer has made a timely claim in accordance with the Service Level Terms, Cloudshare will provide Customer with a service credit in accordance with the applicable Service Credit % set forth below. The service credit shall be calculated against the Total fees paid by Customer for the Service. The “Monthly Fee” is determined by dividing the Total fees for the Service by the number of months in the applicable Subscription Agreement, or any subsequent renewals and new service.

Service Availability Credits. Service availability credits apply only to Customers whose Virtual Machines software products are hosted on CloudShare’s equipment; they are not available for Customers who are using a public Public Cloud provider. Service availability will be calculated in accordance with the Service Level Terms. If during any calendar month, availability falls below 99.9% and Customer has made a timely claim in accordance with the Service Level Terms, Cloudshare CloudShare will provide Customer with a service credit in accordance with the applicable Service Credit % set forth below. The service credit shall be calculated against the Total fees paid by Customer for the Service. The “Monthly Fee” is determined by dividing the Total total fees for the Service by the number of months in the applicable Subscription Agreement, or any subsequent renewals and new service.