Common use of Service Capacity Management Clause in Contracts

Service Capacity Management. Service Provider is responsible to DIR and DIR Customers for service Capacity Management (the management of the performance and capacity of the Services, as used by Authorized Users). Service Provider’s responsibilities include the following: 1. The management, control and prediction of the end-to-end performance and capacity of the production Services usage and workload. 2. Ensure that the performance of all Services, as detailed in service targets within SLAs and SLRs, is monitored and measured, and that the collected data is recorded, analyzed and reported. 3. Wherever necessary, instigate proactive and reactive action to ensure that the performance of all services meets their agreed business targets. 4. Use automated thresholds to manage all operational services, to ensure that situations where service targets are breached or threatened are rapidly identified and cost-effective actions implemented to reduce or avoid their potential impact. 5. Investigate and research threshold breaches and near misses to determine what remedial action should be taken; then plan and perform such remedial actions through the Change Management Process. 6. Employ regular monitoring, identification of exceptions, and manual review of reports and trends.

Service Capacity Management. The Service Provider is responsible to DIR and DIR Customers for service Capacity Management (the management of the performance and capacity of the Services, as used by Authorized Users). The Service Provider’s responsibilities include the following: 1. The management, control and prediction of the end-to-end performance and capacity of the production Services usage and workload. 2. Ensure that the performance of all Services, as detailed in service targets within SLAs and SLRsSLAs, is monitored and measured, and that the collected data is recorded, analyzed and reported. 3. Wherever necessary, instigate proactive and reactive action to ensure that the performance of all services meets their agreed business targets. 4. Use automated thresholds to manage all operational services, to ensure that situations where service targets are breached or threatened are rapidly identified and cost-effective actions implemented to reduce or avoid their potential impact. 5. Investigate and research threshold breaches and near misses to determine what remedial action should be taken; then plan and perform such remedial actions through the Change Management Process. 6. Employ regular monitoring, identification of exceptions, and manual review of reports and trends.