Service Credit Exceptions. Network Outage Time is measured from the time a Trouble Ticket is opened with Customer Care, at the toll free number 0-000-000-0000, as a result of Customer’s inability to transmit and receive data, and ends when the connection is able to be sent and receive data. Service credits will not be issued where the SLA is not met as a result of:
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Credit Exceptions. Network Outage Time is measured from the time a Trouble Ticket is opened with Customer Care, at the toll free number 0-000-000-0000, as a result of Customer’s inability to transmit send and receive dataphone calls, and ends when the connection is phone calls are able to be sent and receive datareceived at the demarcation point. Service credits will not be issued where the SLA is not met as a result of:
Appears in 1 contract
Samples: Service Level Agreement
