Service Credits. Employees on parental leave shall be entitled to normal accumulation of service credits for the duration of the parental leave.
Service Credits. Employees on pregnancy leave shall be entitled to normal accumulation of service credits for the duration of the pregnancy leave.
Service Credits. Lithium Hosting, llc guarantees 99.7% network availability. If a customer experiences network unavailability for more than 130 consecutive minutes (2 hours and 10 minutes) during a calendar month due to a fault of Lithium Hosting, llc's network, the customer is eligible for a service credit, up to a maximum of the customer's monthly run-rate. Lithium Hosting, llc guarantees 99.7% infrastructure availability. If a customer experiences infrastructure unavailability for more than 130 consecutive minutes (2 hours and 10 minutes) during a calendar month due to a fault of Lithium Hosting, llc's infrastructure, the customer is eligible for a This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of Lithium Hosting, llc and may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. All service availability credits must be requested by the customer in the calendar month following the service outage. Credits may only be requested during the one month following the service outage, any requests for credit more than one month after the service outage will not be honored.
Service Credits. If Megaport fails to meet the Service Availability target in a Charging Period, then subject to the Service credit conditions set out in section 5 of this Service Schedule, Customer will be able to claim a Service credit calculated as: Where:
Service Credits. 11.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3.2 above.
11.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter. Example: the Radio X FM service at Spur Hill has operated outside of the failure thresholds, and below the Service Availability Target, for a period of 45 minutes; The Service Credits will therefore be based on the following: C = €1.90 (Per minute, based on a national FM example tariff of €1.0m. €1m / minutes in year). P = 3.450% (Spur Hill based on table below). D = 45 (minutes) Spur Hill Service Credit Payable = C x P x D = 1.90 x 0.0345 x 45 Sub Total = €2.95 Spur Hill has an RBR dependant Xxxxxxx Barracks. C = €1.90 (Per minute, based on a national FM example tariff of €1.0m. €1m / minutes in year). P = 1.052% (Xxxxxxx Barracks based on table below). D = 45 (minutes) Xxxxxxx Barracks Service Credit Payable = C x P x D = 1.90 x 0.01052 x 45 Sub Total = €0.90 TOTAL = €3.85
11.4.2.1 For the avoidance of doubt, the amount used for C in the above formula shall be from the Tariff Model for the year in which the quarter falls.
11.4.2.2 The Service Provider shall notify the Client, and/or any Authorised Representative nominated by the Client, of the period, nature and timing of all faults at each Site.
Service Credits. If, as recorded at the end of a calendar month, the Booking Service fails to achieve the Service Level, Customer is eligible to receive a Service Credit as detailed in the table below. The Service Credit percentage will be calculated in relation to the Fees payable in the month in which the Service Level Failure occurred: Uptime in a calendar month Service Credit Less than 99.5% but greater than or equal to 99.0% 5% Less than 99.0% but greater than or equal to 95% 15% Less than 95% but greater than or equal to 90% 50% Less than 90% 100% bookinglab shall deduct any Service Credits due at the end of a calendar month from the Fees due to bookinglab that month or, where Fees have been paid in advance, refund the Service Credit amount within 30 days of the end of the relevant calendar month. Should a Service Credit be earned in the final month of the Booking Service being provided, bookinglab shall deduct the Service Credit against outstanding amounts due to bookinglab under this Agreement, and if no amounts are due, bookinglab will refund the Service Credit amount to Customer within 30 days of the Booking Service having terminated. The Parties acknowledge that the Service Credits represent a genuine pre-estimate of some of the losses that the Customer would suffer in the event of a Service Level Failure.
Service Credits. An employee who is laid off and reemployed, i.e., not recalled by any State agency but is hired by any State agency within twenty-four (24) months, shall continue to earn service credits while on layoff.
Service Credits. 8.1 The Supply Order defines the circumstances in which UBS is entitled to receive, and the associated method of calculation for, Service Credits. UBS shall be entitled to receive Service Credits as a refund of Charges paid, as a direct payment, or as set off against the next invoice(s).
8.2 The accrual and payment of Service Credits shall not relieve Supplier of its other obligations under the Agreement. Service Credits are UBS’s sole financial remedy within the Service Level regime. However, if a failure to meet the Services Levels also constitutes a breach of the Agreement, UBS shall have available to it all other rights and remedies.
8.3 A Multiple Service Level Default shall constitute an irremediable material breach pursuant to clause 10.3(e) of the General Terms and Conditions.
Service Credits. 8.4.1 At the end of each calendar quarter the Service Provider shall calculate for each Site the total amount of time, if any, that the FM Service did not meet the Service Availability Target, as specified in Section 3 above.
8.4.2 When the actual time of service availability over the calendar quarter is less than the Service Availability Target the following formula shall be applied to calculate the Service Credit that is Payable to the Client: Service Credit Payable = C x P x D where: C = the per minute Charge/Tariff for the Service(s) at all Sites for the period; P = the weighted population coverage percentage for each Site (including any dependants) as set out in the table below. Colum labelled ‘Weighted % for Service Credit calculations’; D = the number of minutes that the Site was below the Service Availability Target in the quarter.
Service Credits. (a) If Qubit does not meet the Uptime Commitment with respect to any particular calendar quarter (i.e., the actual Uptime Percentage was below 99.0%), and Customer is negatively impacted thereby, then as Customer’s sole and exclusive remedy, and only upon Customer’s written request in accordance with this Section III, Qubit will provide to Customer a service credit (“Service Credit”) pursuant to Table 2 below: Actual Uptime Percentage: Service Credit Percentage: ≥ 98.0% but < 99.0% 4% of Quarterly Fees ≥ 97.0% but < 98.0% 8% of Quarterly Fees ≥ 96.0% but < 97.0% 10% of Quarterly Fees ≥ 94.0% but < 96.0% 12% of Quarterly Fees ≥ 90.0% but < 94.0% 15% of Quarterly Fees < 90.0% 25% of Quarterly Fees
(b) The Service Credit shall be calculated against the quarterly fees due to Qubit, which shall be calculated by dividing the annual Subscription Fees (as further described on the Sales Order Form) by four (“Quarterly Fees”), and shall be deducted against future fees.
(c) Subject to the termination rights set forth in the Agreement, any credits provided pursuant to this SLA will constitute Qubit’s sole liability and Customer’s sole and exclusive remedy for any failure to achieve the Uptime Percentage. Failure to achieve the Uptime Commitment shall result in the Service Credit Percentage applicable to each Product, subject to a maximum cumulative Service Credit Percentage of 33% of total Quarterly Fees (regardless of the number of individual service failures in the applicable month). In the event that the actual Uptime Percentage is less than 90.0%, Qubit will be deemed to be in material breach of the Agreement.
