Service Desk Summary. Our Service Desk provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware. The Service Desk is the first contact for all Client service requests. CNS will work remotely to troubleshoot problems, identify root causes and resolve issues while staying within our Service Level Agreement. If necessary, CNS will act on Client’s behalf to work with technology vendors to resolve problems.
Appears in 3 contracts
Samples: Managed It Service Agreement, Managed It Security Service Agreement, Managed It Security Service Agreement
Service Desk Summary. Our Service Desk provides technical assistance and support for incoming queries and issues related to computer systems, software software, and hardware. The Service Desk is the first contact firstcontact for all Client service requests. CNS will work remotely to troubleshoot problems, identify root causes causes, and resolve issues while staying within our Service Level Agreement. If necessary, CNS will act on Client’s behalf to work with technology vendors to resolve problems.
Appears in 1 contract
Samples: Master Service Agreement
