Common use of SERVICE LEVEL AND PERFORMANCE STANDARDS Clause in Contracts

SERVICE LEVEL AND PERFORMANCE STANDARDS. In the event there is an outage or interference that does not arise from an Excused Outage (as defined below), resulting in any Service to be unavailable, if Subscriber has a Service Order with Carrier that is for a term other than month to month, Subscriber may be entitled to a Service credit to be applied against Subscriber’s monthly recurring fees for the affected Service (“Service Credit”). The Service Credit shall be based on the cumulative time that the affected Service is unavailable in a given calendar month beginning with the time that Subscriber notifies Carrier of an interference or outage until same has been resolved and the Service is active for the reporting Subscriber. Service Credits shall be as follows:

SERVICE LEVEL AND PERFORMANCE STANDARDS. In the event there is an outage or interference that does not arise from an Excused Outage (as defined below), resulting in any Service to be unavailable, if Subscriber has a Service Order with Carrier that is for a term other than month to month, Subscriber may be entitled to a Service credit to be applied against Subscriber’s 's monthly recurring fees for the affected Service (“Service Credit”). The Service Credit shall be based on the cumulative time that the affected Service is unavailable in a given calendar month beginning with the time that Subscriber notifies Carrier of an interference or outage until same has been resolved and the Service is active for the reporting Subscriber. Service Credits shall be as follows: