Service Level Response Sample Clauses
The Service Level Response clause defines the required timeframe and standards for a service provider to acknowledge and address service requests or incidents. Typically, it specifies different response times based on the severity or priority of the issue, such as responding to critical outages within one hour and less urgent matters within a business day. This clause ensures that clients receive timely support and helps manage expectations, thereby minimizing downtime and maintaining service quality.
Service Level Response. MP agrees to provide the following service levels in ---------------------- response to problems with or improvements to the Affiliated MP Site: * For material functions of software that are or have become substantially inoperable, MP will provide a bug fix or workaround within two (2) business days after the first report of such error. * For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications, MP will provide a bug fix or workaround within three (3) business days after the first report of such error. * For errors disabling any certain non-essential functions, MP will provide a bug fix or workaround within sixty (60) days after the first report of such error. * For all other errors, MP will address these requests on a case-by-case basis as soon as reasonably feasible.
Service Level Response. InfoSpace agrees to use commercially reasonable efforts to provide the following service levels in response to problems with or improvements to the AOL Classifieds: . For material functions of software that are or have become substantially inoperable (e.g., inability to access website or conduct transactions), InfoSpace will provide a bug fix or workaround within four (4) hours after the first report of such error to AOL and InfoSpace. . For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications (e.g., search engine), InfoSpace will provide a bug fix or workaround within twenty- four (24) hours after the first report of such error to AOL and InfoSpace. . For errors disabling only certain non-essential functions (e.g., broken links or noncritical applications), InfoSpace will provide a bug fix or workaround within fourteen (14) days after the first report of such error to AOL and InfoSpace. . For all other errors, InfoSpace will address these requests on a case- by-case basis as soon as reasonably feasible.
Service Level Response. MERCHANT agrees to use commercially reasonable -------------------------- efforts to address material technical problems (over which MERCHANT exercises control) affecting use by AOL Users of the Merchant Site (a "MERCHANT Technical Problem") promptly following notice thereof. In the event that AOL has received substantial AOL Member complaints regarding a MERCHANT Technical Problem based on MERCHANT's failure to satisfy a site operating standard specified in this Agreement (and MERCHANT is unable to promptly resolve such MERCHANT Technical Problem following notice thereof), AOL will have the right to regulate the promotions it provides to MERCHANT hereunder until such time as MERCHANT corrects the MERCHANT Technical Problem at issue).
Service Level Response. ICP agrees to use commercially reasonable efforts to address material technical problems (over which ICP exercises control) affecting AOL Members (an "ICP Technical Problem") promptly following notice thereof. In the event that ICP is unable to promptly resolve an ICP Technical Problem following notice thereof from AOL (including, without limitation, infrastructure deficiencies producing user delays), AOL will have the right to regulate the promotions it provides hereunder until such time as ICP corrects the ICP Technical Problem at issue.
Service Level Response. Infonautics agrees to use commercially reasonable efforts to provide the following service levels in response to problems with or improvements to the Customized Infonautics Internet Site.
1. For material functions of the software that are or have become entirely or substantially inoperable, Infonautics will provide a bug fix or workaround within two business days after the first report of such error.
2. For functions of the software that are impaired or that otherwise fail to operate in accordance with agreed upon specifications, Infonautics will provide a bug fix or workaround within three business days after the first report of such error. 3. For errors disabling only certain non-essential functions, Infonautics will provide a bug fix or workaround within sixty days after the first report of such error.
Service Level Response. If calls are placed during normal business hours, the Help Desk will make every effort to answer. There are times when the Help Desk technicians are already on a call, in that case please leave a message and someone will return your call promptly in the order it was received
Service Level Response. ICP agrees to use commercially reasonable efforts to provide the following service levels in response to problems with or improvements to the ICP Internet Site: -For material functions of software that are or have become substantially inoperable (e.g., inability to access website or conduct transactions), ICP will provide a bug fix or workaround within four (4) hours after the first report of such error to AOL and the ICP. -For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications (e.g., search engine), ICP will provide a bug fix or workaround within twenty-four (24) hours after the first report of such error to AOL and the ICP. -For errors disabling only certain non-essential functions (e.g., broken links or noncritical applications), ICP will provide a bug fix or workaround within fourteen (14) days after the first report of such error to AOL and the ICP. -For all other errors, ICP will address these requests on a case-by-case basis as soon as reasonably feasible.
Service Level Response. The parties incorporate herein by reference Section ---------------------- 2.14 of the Prior Agreement.
Service Level Response. 2.2.1 Service Level 1 Response: ▇▇▇▇▇ shall provide an initial response to Service ▇▇▇▇▇ ▇ Defects within one (1) Business Hour of receipt of the Documented Defect. ▇▇▇▇▇ shall use commercially reasonable efforts to resolve such Documented Defects or provide a Circumvention Procedure within one (1) Business Day.
2.2.2 Service Level 2 Response: ▇▇▇▇▇ shall provide an initial response to Service Level 2 Defects within four (4) Business Hours of receipt of the Documented Defect. ▇▇▇▇▇ shall use commercially reasonable efforts to resolve such Documented Defects or provide a Circumvention Procedures within five (5) Business Days.
Service Level Response. Company agrees to use commercial best efforts to ---------------------- provide the following service levels in response to problems with or improvements to the PMR Service and the AOL PMR Service:
(a) For material functions of software that are or have become substantially inoperable (e.g., inability to access website or conduct transactions), Company will respond within * * * and provide a bug fix or workaround within * * * after the first report of such error.
(b) For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications (e.g., search engine), Company will provide a bug fix or workaround within * * * after the first report of such error.
(c) For errors disabling only certain non-essential functions (e.g., broken Links or non-critical applications), Company will provide a bug fix or workaround within * * * after the first report of such error.
(d) For all other errors, Company will address these requests on a case-by-case basis as soon as reasonably feasible.