Service Level Response. MP agrees to provide the following service levels in response to problems with or improvements to the Affiliated MP Site. o For material functions of software that are or have become substantially inoperable, MP will provided a bug fix or workaround within two (2) business days after the first report of such error. o For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications, MP will provide a bug fix or workaround within three (3) business days after the first report of such error. o For errors disabling only certain non-essential functions, MP will provide a bug fix or workaround within sixty (60) days after the first report of such error.
Appears in 2 contracts
Samples: Interactive Marketing Agreement (Software Net Corp), Interactive Marketing Agreement (Software Net Corp)
Service Level Response. MP agrees to provide the following service levels in ---------------------- response to problems with or improvements to the Affiliated MP Site. o : * For material functions of software that are or have become substantially inoperable, MP will provided provide a bug fix or workaround within two (2) business days after the first report of such error. o * For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications, MP will provide a bug fix or workaround within three (3) business days after the first report of such error. o * For errors disabling only any certain non-essential functions, MP will provide a bug fix or workaround within sixty (60) days after the first report of such error. * For all other errors, MP will address these requests on a case-by-case basis as soon as reasonably feasible.
Appears in 2 contracts
Samples: Interactive Marketing Agreement (Cyberian Outpost Inc), Interactive Marketing Agreement (Cyberian Outpost Inc)
Service Level Response. MP agrees to provide the following service levels in response to problems with or improvements to the Affiliated MP Site. : o For material functions of software that are or have become substantially inoperable, MP will provided provide a bug fix or workaround within two (2) business days after the first report of such error. o For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications, MP will provide a bug fix or workaround within three (3) business days after the first report of such error. o For errors disabling only certain non-essential functions, MP will provide a bug fix or workaround within sixty (60) days after the first report of such error. o For all other errors, MP will address these requests on a case-by-case basis as soon as reasonably feasible.
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