Common use of SERVICE LEVELS; PERFORMANCE STANDARDS; EQUIPMENT AND FACILITIES Clause in Contracts

SERVICE LEVELS; PERFORMANCE STANDARDS; EQUIPMENT AND FACILITIES. 8.1 Service Levels Work Orders may include quantitative service levels to be met by Contractor. Unless otherwise agreed, Contractor’s performance of the Services against applicable service levels will be measured on a monthly basis. With respect to each Service that has an associated service level, Contractor shall provide such Service throughout the Term in a manner that meets or exceeds the associated service level. Regardless of whether a Work Order includes service levels, Contractor shall perform all Services and obligations promptly, diligently and in a workmanlike and professional manner, using qualified individuals.

Appears in 13 contracts

Samples: Master Information Technology Services and Support Agreement, Master Information Technology Services and Support Agreement, Master Information Technology Services and Support Agreement

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