SERVICE LEVELS SUPPORT PROVIDED Clause Samples

SERVICE LEVELS SUPPORT PROVIDED. 1. Support Hours: Healthix will provide helpdesk support during regular business hours (EST) with the intent to as soon as possible provide twenty-four (24) hours a day, seven (7) days per week, 365 days per year. Healthix or its designee may utilize a third-party vendor to help with coverage. 2. Mode of Communication: Healthix Support is provided via a single toll free, telephone number and email for all support calls.