Common use of Service Management and City Communication Clause in Contracts

Service Management and City Communication. a. Upon executing this MOU, and as part of its permit application, Operator shall provide to the City a local General Manager who shall serve as a point of contact (POC). The POC shall have responsibility for, and control over, the services provided in this MOU for the duration of the Demonstration Project. If Operator changes their POC, they must immediately notify City of such change. b. Operator’s representatives shall schedule a meeting with the City’s POC within three days (or as soon thereafter as may be reasonably practicable) of any request by the City to review service status and issues. In addition to ad-hoc meetings, Operator shall meet with the City POC at least one week before launch, and in person or by phone monthly thereafter throughout the duration of the Demonstration Project. c. Upon the request of the City POC due to emergency, severe weather, construction, parade, public gathering, or other situation affecting the normal operation of the right-of-way including sidewalks and trails, Operator shall collect and secure all of, or a portion of, Operator’s owned or controlled SMDs to a location outside of the public right-of-way or to a location that does not otherwise impede City’s access and response to the situation for the duration of the situation. d. In the case of a critical issue or emergency situation designated by the City POC, Operator shall be available within the Response Time to respond to emergency needs and to coordinate with the City. City has the right to take appropriate actions to respond to an emergency if the situation poses an imminent risk to public health and safety or property damage. For the purposes of this MOU, the “Response Time” shall mean, based on the time of report: 1) When reported between 6 AM and 8 AM – 2 hours from the time of report 2) When reported between 8 AM and 9 PM – 1 hour from the time of report 3) When reported between 9 PM and 11 PM – 2 hours from the time of report 4) When reported between 11 PM and 6 AM – Prior to 8 AM e. The Operator’s POC shall respond within five business days regarding non-emergency issues or questions raised by City in meetings, through telephone inquiries, or other correspondence. f. Operator shall be solely responsible for providing information to its customers on proper SMD parking prior to the launch of the Demonstration Project, and throughout its duration. g. The Operator shall submit a copy of their Terms and Conditions or any other user agreement that they may have with their customers.

Service Management and City Communication. a. Upon executing this MOU, and as part of its permit application, Operator shall provide to the City a local General Manager who shall serve as a point of contact (POC). The POC shall have responsibility for, and control over, the services provided in this MOU for the duration of the Demonstration Project. If Operator changes their POC, they must immediately notify City of such change. b. Operator’s representatives shall schedule a meeting with the City’s POC within three days (or as soon thereafter as may be reasonably practicablea reasonable amount of time) of any request by the City to review service status and issues. In addition to ad-hoc meetings, Operator shall meet with the City POC at least one week before launch, and in person or by phone monthly thereafter throughout the duration of the Demonstration Project. c. Upon the request of the City POC due to emergency, severe weather, construction, parade, public gathering, or other situation affecting the normal operation of the right-of-way including sidewalks and trails, Operator shall collect and secure all of, or a portion of, Operator’s owned or controlled SMDs to a location outside of the public right-of-way or to a location that does not otherwise impede City’s access and response to the situation for the duration of the situation. d. In the case of a critical issue or emergency situation designated by the City POC, Operator shall be available within the Response Time to respond to emergency needs and to coordinate with the City. City has the right to take appropriate actions to respond to an emergency if the situation poses an imminent risk to public health and safety or property damage. For the purposes of this MOU, the “Response Time” shall mean, based on the time of report: 1) When reported between 6 AM and 8 AM – 2 hours from the time of report 2) When reported between 8 AM and 9 PM – 1 hour from the time of report 3) When reported between 9 PM and 11 PM – 2 hours from the time of report 4) When reported between 11 PM and 6 AM – Prior to 8 AM e. The Operator’s POC shall respond within five business days regarding non-emergency issues or questions raised by City in meetings, through telephone inquiries, or other correspondence. f. Operator shall be solely responsible for providing information to its customers on proper SMD parking prior to the launch of the Demonstration Project, and throughout its duration. g. The Operator shall submit a copy of their Terms and Conditions or any other user agreement that they may have with their customers.

Service Management and City Communication. a. Upon executing this MOUMOA, and as part of its permit application, Operator shall provide to the City a local General Manager who shall serve as a point of contact (POC). The POC shall have responsibility for, and control over, the services provided in this MOU MOA for the duration of the Demonstration Project. If Operator changes their POC, they must immediately notify City of such change. b. Operator’s representatives shall schedule a meeting with the City’s POC within three days (or as soon thereafter as may be reasonably practicable) of any request by the City to review service status and issues. In addition to ad-hoc meetings, Operator shall meet with the City POC at least one week before launch, and in person or by phone monthly thereafter throughout the duration of the Demonstration Project. c. Upon the request of the City POC due to emergency, severe weather, construction, parade, public gathering, or other situation affecting the normal operation of the right-of-way including sidewalks and trails, Operator shall collect and secure all of, or a portion of, Operator’s owned or controlled SMDs to a location outside of the public right-of-way or to a location that does not otherwise impede City’s access and response to the situation for the duration of the situation. d. In the case of a critical issue or emergency situation designated by the City POC, Operator shall be available within the Response Time to respond to emergency needs and to coordinate with the City. City has the right to take appropriate actions to respond to an emergency if the situation poses an imminent risk to public health and safety or property damage. For the purposes of this MOUMOA, the “Response Time” shall mean, based on the time of report: 1) When reported between 6 AM and 8 AM – 2 hours from the time of report 2) When reported between 8 AM and 9 PM – 1 hour from the time of report 3) When reported between 9 PM and 11 PM – 2 hours from the time of report 4) When reported between 11 PM and 6 AM – Prior to 8 AM e. The Operator’s POC shall respond within five business days regarding non-emergency issues or questions raised by City in meetings, through telephone inquiries, or other correspondence. f. Operator shall be solely responsible for providing information to its customers on proper SMD parking prior to the launch of the Demonstration Project, and throughout its duration. g. The Operator shall submit a copy of their Terms and Conditions Conditions, Privacy Policy, or any other user agreement that they may have with their customers. h. Operator shall conduct outreach and education activities for the community including residents and businesses, including a minimum of six (6) in-person events in the City with at least two (2) events within the first month of operations. i. Operator shall submit a Community Engagement plan including examples of in-person activities and online materials for users, residents, and the business community.

Service Management and City Communication. a. Upon executing this MOUMOA, and as part of its permit application, Operator shall provide to the City a local General Manager who shall serve as a point of contact (POC). The POC shall have responsibility for, and control over, the services provided in this MOU MOA for the duration of the Demonstration Project. If Operator changes their POC, they must immediately notify City of such change. b. Operator’s representatives shall schedule a meeting with the City’s POC within three days (or as soon thereafter as may be reasonably practicable) of any request by the City to review service status and issues. In addition to ad-hoc meetings, Operator shall meet with the City POC at least one week before launch, and in person or by phone monthly thereafter throughout the duration of the Demonstration Project. c. Upon the request of the City POC due to emergency, severe weather, construction, parade, public gathering, or other situation affecting the normal operation of the right-of-way including sidewalks and trails, Operator shall collect and secure all of, or a portion of, Operator’s owned or controlled SMDs to a location outside of the public right-of-way or to a location that does not otherwise impede City’s access and response to the situation for the duration of the situation. d. In the case of a critical issue or emergency situation designated by the City POC, Operator shall be available within the Response Time to respond to emergency needs and to coordinate with the City. City has the right to take appropriate actions to respond to an emergency if the situation poses an imminent risk to public health and safety or property damage. For the purposes of this MOUMOA, the “Response Time” shall mean, based on the time of report: 1) When reported between 6 AM and 8 AM – 2 hours from the time of report 2) When reported between 8 AM and 9 PM – 1 hour from the time of report 3) When reported between 9 PM and 11 PM – 2 hours from the time of report 4) When reported between 11 PM and 6 AM – Prior to 8 AM e. The Operator’s POC shall respond within five business days regarding non-emergency issues or questions raised by City in meetings, through telephone inquiries, or other correspondence. f. Operator shall be solely responsible for providing information to its customers on proper SMD parking prior to the launch of the Demonstration Project, and throughout its duration. g. The Operator shall submit a copy of their Terms and Conditions Conditions, Privacy Policy, or any other user agreement that they may have with their customers. h. Operator shall conduct outreach and education activities for the community including residents and businesses, including a minimum of six (6) in-person events in the City with at least two (2) events within the first month of operations. Alternative outreach and education event formats may be proposed if a public emergency restricts in-person events. i. Operator shall submit a Community Engagement plan including examples of education and outreach events and activities and online materials for users, residents, and the business community.