Common use of Service Problem Resolution Responsibilities Clause in Contracts

Service Problem Resolution Responsibilities. All Incidents will be managed according the Incident Management Process that was designed along with the design of the Service itself. For details like workflows, roles and responsibilities, work products, escalation and control procedures, see the referenced document XXXX Service Desk. Users can request service or report an Incident by using one of the following: • Using the Web Portal (preferred) located at xxxx://xxxxxxx.xxxxxxx.xxx • Calling to the Service Desk at: 52 (55) 1500 8600 All service requests will be served in accordance with the provisions of XXXX Support Policy (On Demand and On Premise Support Policy).

Service Problem Resolution Responsibilities. All Incidents will be managed according the Incident Management Process that was designed along with the design of the Service itself. For details like workflows, roles and responsibilities, work products, escalation and control procedures, see the referenced document XXXX Service DeskSupport Center. The first-line support is the entry point defined for both process. Users can request service or report an Incident by using one of the following: •  Using the Web Portal (preferred) located at xxxx://xxxxxxx.xxxxxxx.xxx •  Calling to the Service Desk Support Center at: 52 (55) 1500 8600 + 00.00.0000.0000 All service requests will be served in accordance with the provisions of XXXX Support Policy (On Demand and On Premise Support Policy)) and the appropriate licensing agreement between XXXX and the customer.

Service Problem Resolution Responsibilities. All Incidents will be managed according the Incident Management Process that was designed along with the design of the Service itself. For details like workflows, roles and responsibilities, work products, escalation and control procedures, see the referenced document XXXX Service Desk. Users can request service or report an Incident by using one of the following: •  Using the Web Portal (preferred) located at xxxx://xxxxxxx.xxxxxxx.xxx •  Calling to the Service Desk at: 52 (55) 1500 8600 All service requests will be served in accordance with the provisions of XXXX Support Policy (On Demand and On Premise Support Policy).

Service Problem Resolution Responsibilities. All Incidents will be managed according the Incident Management Process that was designed along with the design of the Service itself. For details like workflows, roles and responsibilities, work products, escalation and control procedures, see the referenced document XXXX Service DeskSupport Center. The first-line support is the entry point defined for both process. Users can request service or report an Incident by using one of the following: • Using the Web Portal (preferred) located at xxxx://xxxxxxx.xxxxxxx.xxx • Calling to the Service Desk Support Center at: 52 (55) 1500 8600 + 00.00.0000.0000 All service requests will be served in accordance with the provisions of XXXX Support Policy (On Demand and On Premise Support Policy)) and the appropriate licensing agreement between XXXX and the customer.