Service quality of transactions Sample Clauses

Service quality of transactions at the counter Passengers can be welcomed at the Xxxxxxxx Lines ticket offices located in the terminals, or directly in the service area in front of the ship's dock. The ticket offices are all accessible to PRMs. Inside the terminals, a large sign with the Xxxxxxxx Lines logo makes it easy to see the Company’s ticket windows, which are managed by bilingual staff (Italian and English) trained to have the best relationship with the public, precise, polite and patient, neat in their uniforms and wearing badges that make them easily recognisable. The environment is always welcoming, travel information is accessible in two languages, including via monitors and/or signs, and there are dedicated PRM services in the terminals. Each ticket office has a dedicated PRM ASSISTANCE counter where it is possible to collect an assisted boarding sticker, which can be affixed to a vehicle. ENVIRONMENT AND SUSTAINABILITY
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