Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. Goal Remedy
Appears in 64 contracts
Samples: Pots Lines Service Agreement, Access Meshed Ip Wan Service Agreement, Remote Access Service Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. Goal RemedyRemedy 4 hours Failure to meet the goal does not qualify the Customer for any Service credit.
Appears in 13 contracts
Samples: Hosting Service Infrastructure Service Agreement, Cloud Monitoring Service Agreement, Flex Cloud Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. Goal Remedy
Appears in 9 contracts
Samples: Access T1 Service Agreement, Point VPN Tunnel Service Agreement, Access DSL Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. Goal RemedyObjective
Appears in 2 contracts
Samples: Load Balancing Service Agreement, Load Balancing Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. Goal RemedyRemedy Local (LightEdge facility): 4 hours Remote: 24 hours Failure to meet the goal does not qualify the Customer for any Service credit.
Appears in 1 contract
Samples: Hosted Ids Service Agreement
