Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below.
Appears in 66 contracts
Samples: Pots Lines Service Agreement, Hosting Services Virtual Service Agreement, Business Internet Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. 4 hours Failure to meet the goal does not qualify the Customer for any Service credit.
Appears in 13 contracts
Samples: Hosting Service Infrastructure Service Agreement, Cloud Monitoring Service Agreement, Flex Cloud Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below.
Appears in 9 contracts
Samples: Point to Point VPN Tunnel Service Agreement, Access T1 Service Agreement, Access DSL Service Agreement
Service Repair Goal. For purpose of the Service Repair Goal, the duration of a Service Outage shall be deemed to commence upon the determination by LightEdge Technical Support that Service Repair is necessary and ends when the Service Repair has been completed. LightEdge will make all reasonable efforts to resolve problems resulting from Customer initiated trouble tickets for this Service based on the Goal below. Local (LightEdge facility): 4 hours Remote: 24 hours Failure to meet the goal does not qualify the Customer for any Service credit.
Appears in 1 contract
Samples: Hosted Ids Service Agreement
