Service Requests of Residents. Agent will maintain professional relations with Residents whose service requests will be received, considered, and recorded on a systematic, timely, and written basis to show the action taken with respect to each such request. Complaints of a serious nature and all written complaints will, after thorough investigation, be reported by Agent to the Owner (and, if requested, to OHCS) with appropriate recommendations. Agent will make appropriate provision for receipt of emergency calls from Residents on a 24-hour basis.
Appears in 2 contracts
Samples: Housing and Community Services, Housing and Community Services
Service Requests of Residents. The Agent will shall maintain professional businesslike relations with Residents whose service requests will shall be received, considered, and recorded on a systematic, timely, and written basis to show the action taken with respect to each such request. Complaints of a serious nature and all written complaints willshall, after thorough investigation, be reported by Agent to the Owner (and, if requested, to OHCS) with appropriate recommendations. The Agent will shall make appropriate provision provisions for receipt delivery of emergency services calls from Residents on a 24-hour basis.
Appears in 1 contract
Service Requests of Residents. The Agent will shall maintain professional business-like relations with Residents whose service requests will shall be received, considered, and recorded on a systematic, timely, and systematic written basis in order to show the action taken with respect to each such requesteach. Complaints of a serious nature and all written complaints willshall, after thorough investigation, be reported by Agent to the Owner (and, if requested, to OHCS) and DHCD with appropriate recommendations. Agent will make appropriate provision for receipt of emergency calls from Residents on a 24-hour basis.
Appears in 1 contract
Samples: Management Agreement