Common use of Service Speed Clause in Contracts

Service Speed. 12.1 The service speed is dependent on numerous factors, including the length, gauge and quality of the local wire that connects your premises to the exchange. As we have no control over these external factors, we do not guarantee to customers that you will be able to obtain the maximum theoretical speed. 12.2 For ADSL2+ a speed of 1.5Mb/s is considered as an acceptable standard and no investigation will be undertaken by Telequip if the speed of the service reaches or exceeds 1.5Mb/s 12.3 Due to the complexity of issues involved, Telequip requires up to 30 working days to investigate customer’s complaint that the speed of ADSL2+ service is less than 1.5Mb/s. During the investigation period, Telequip will not change the customer’s service status, e.g. suspension until the investigation has been completed and the results are known. 12.4 NBN speed tiers indicate a denoted maximum port speed provided by NBN Co. The actual speed you can achieve could vary due to a number of factors, such as equipment used at your premises; the nature, quality and length of the connection to, and signal reception (including any interference within building cabling or prevailing radio conditions) at or affecting the relevant premises; the number of simultaneous end users using the network; the source and type of content being downloaded by the end- user; the distance from the node; the quality of the copper network and etc. Therefore, Telequip does NOT guarantee you can get the denoted maximum port speed at your premises.

Service Speed. 12.1 The service speed is dependent on numerous factors, including the length, gauge and quality of the local wire that connects your premises to the exchange. As we have no control over these external factors, we do not guarantee to customers that you will be able to obtain the maximum theoretical speed. 12.2 For ADSL2+ a speed of 1.5Mb/s is considered as an acceptable standard and no investigation will be undertaken by Telequip if the speed of the service reaches or exceeds 1.5Mb/s 12.3 Due to the complexity of issues involved, Telequip requires up to 30 working days to investigate customer’s complaint that the speed of ADSL2+ service is less than 1.5Mbthan 1. 5Mb/s. During the investigation period, Telequip will not change the customer’s service status, e.g. suspension until the investigation has been completed and the results are known. 12.4 NBN speed tiers indicate a denoted maximum port speed provided by NBN Co. The actual speed you can achieve could vary due to a number of factors, such as equipment used at your premises; the nature, quality and length of the connection to, and signal reception (including any interference within building cabling or prevailing radio conditions) at or affecting the relevant premises; the number of simultaneous end users using the network; the source and type of content being downloaded by the end- user; the distance from the node; the quality of the copper network and etc. Therefore, Telequip does NOT guarantee you can get the denoted maximum port speed at your premises.