Managed Services. HP will provide the services as described in a Statement of Work (“SOW”) attached to this Agreement or incorporating it by reference. Each party will appoint a single point of contact as set forth in the SOW who will serve as their primary representative, have overall responsibility for managing performance, and meet with the other party’s representative to review progress. Change requests are governed by the change management procedures as set forth in the SOW.
Managed Services. 3.1 The Supplier will provide the Managed Services in accordance with the Statement of Work and the terms of this Agreement with all due care, skill and ability during the Term and a Subsequent Term (if applicable) unless earlier terminated for any reason.
Managed Services. Unless a longer initial term or different renewal terms are defined in the Order, SOW or SD, Avaya will provide Managed Services for an initial term of 3 years and such initial term will be renewed automatically for subsequent 1 year periods, applying the then-current rates, unless either party gives the other party written notice of its intent not to renew at least 90 days prior to the expiration of the applicable initial or renewal term.
Managed Services. If Customer is a managed provider of DNS services, then the terms and conditions in Schedule “D” will apply in addition to the terms and conditions of this Agreement.
Managed Services. If Lessee has requested Lessor to coordinate rental of additional rental equipment from non-Lessor equipment providers, Lessor will coordinate such rentals as an agent on Lessee’s behalf and Lessee agrees to pay the Charges for such equipment and to be responsible to the equipment provider and Lessor for damage and loss of the equipment while on rent to Lessee. Lessee will immediately contact the equipment provider directly if any rental equipment is damaged or needs service and also notify Lessor of such needs. Lessee will call the equipment off-rent directly with the equipment provider and notify Lessor such equipment has been called off-rent. Any additional ancillary equipment or value-added products are provided “AS IS.”
Managed Services. If we have agreed to provide you with Managed Services, then the following terms apply. If your provider of Managed Services is a Partner of ours then these are our default terms, however you may agree alternative arrangements with them. ● You authorize us to install any remote management tools as we deem necessary for the purpose of managing our Products and Services. ● You authorize our access to your environment for the purpose of managing our Products and Services. ● Where the supply of a Product or Service requires functionality from your IT infrastructure, you are responsible for ensuring that that functionality is present. ● If you request onsite support and we believe we are capable of completing required support tasks remotely, we will treat the request as chargeable. ● The Managed Services Table set out below shows the matters and actions that are in and out of the scope of our Managed Services. ● We make no warranty on the integrity of software released by Third Party vendors, including but not limited to patches, hotfixes, updates and device drivers. As such, we are not liable for any damages caused by the application, automated or otherwise, of this software as part of our Managed Service. Any remedial work to resolve issues caused by the application of vendor released software is out of scope of Managed Services. ● We make no warranty on the effectiveness of security, anti-virus and anti-malware products or services. Any remedial works for issues caused by security, virus or malware infections that were not captured by the said measures are considered out of scope of Managed Services. Where we provide you with internet security, whilst we do so with due care no system, product or service can claim to be completely secure. ● Where we or a Third Party vendor has stipulated a Hardware and/or software compatibility list or configuration, you must adhere to these guidelines. Any work arising from non-compliance with these guidelines will be considered out of scope of Managed Services. ● Other than Bundled Hardware, we are not required to provide support for Hardware or software which is no longer supported by the relevant vendor (End of Life). Where we become aware that Hardware or software has reached, or is imminently approaching End of Life, we will use commercially reasonable efforts to notify you, however, we are not liable for any failure to do so. ● Included hours of Managed Services will be specified in your Order. In Scope Out of Scope (C...
Managed Services. 7.1 Unless otherwise agreed in writing by the parties or stated in a Quote, GDS will invoice and CUSTOMER will pay, monthly in advance for the Managed Services provided by GDS, including all applicable federal, state, provincial, local, and other taxes, including value added tax and fees, including, if applicable, any fees established by a regulatory authority, which may be attributable to the sale or use of Managed Services Exhibit C - Installation Guidelines- Satellite Services 1 SCOPE: These installation guidelines set forth the obligations of CUSTOMER with respect to installation of Equipment. Unless otherwise agreed to in a quotation, CUSTOMER is responsible for meeting the requirements of these guidelines, at its sole expense.
Managed Services. For purposes of this Schedule, the term “Managed Services” shall include, but are not limited to, monitoring, patch management, disaster recovery services, managed firewalls, managed load balancers, managed storage including DAS, NAS, SAN and Object Based Storage, data protection and backup services. INAP is responsible for the installation, configuration and ongoing operational service and support for all managed services. Managed Services may be added to a Customer account through the execution of an Ordering Document specifying the nature and scope of the Managed Services to be provided.
Managed Services. For the purposes of this Agreement, “Managed Services” means a subscription plan to the Calian offering identified as Managed Services pursuant to a SOW.
Managed Services. 5.1 Where applicable and in consideration for the payment of the Charges, swcomms shall provide the Managed Services for use by the Customer and its Authorised Users from the relevant Acceptance Date and thereafter for the duration of the Term and shall ensure that the Managed Services comply in all material respects with the Service Description.
