Common use of Service Use Clause in Contracts

Service Use. 6.1 The managed termination router must be connected to the service by the Reseller within 48 hours of receipt and any early life failures reported as soon as practicable by the Reseller. If the Reseller fails to connect the managed termination router and / or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order. 6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip- Unlimited after the primary circuit has been handed over by the Company. 6.3 It is the Reseller’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit. 6.4 Any equipment, not including Goods sold to the Reseller, provided by Voip-Unlimited for the use of the service shall remain the property of Voip-Unlimited and upon cancellation must be returned to Voip- Unlimited. 6.5 If the equipment is not packaged sufficiently for transit and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Reseller’s account and payable immediately by the Reseller. 6.6 The Reseller will cover the costs to return the equipment to Voip-Unlimited. 6.7 The equipment must be received by Voip-Unlimited within 5 days of the Termination date, as advised by Voip-Unlimited. Should equipment need to be returned due to an amendment to the service, the equipment provided for the old service must be returned within 1 week of the amended handover as advised by Voip-Unlimited. If the equipment is not received in the time advised then Voip-Unlimited reserve the right to charge the Reseller the full cost for the equipment.

Service Use. 6.1 The managed termination router must be connected to the service by the Reseller within 48 hours of receipt and any early life failures reported as soon as practicable by the Reseller. If the Reseller fails to connect the managed termination router and / or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order. 6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip- Unlimited after the primary circuit has been handed over by the Company. 6.3 It is the Reseller’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit. 6.4 Any equipment, not including Goods sold to the Reseller, provided by Voip-Unlimited for the use of the service shall remain the property of Voip-Unlimited and upon cancellation must be returned to Voip- Unlimited. 6.5 If the equipment is not packaged sufficiently for transit and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Reseller’s account and payable immediately by the Reseller. 6.6 The Reseller will cover the costs to return the equipment to Voip-Unlimited. 6.7 The equipment must be received by Voip-Unlimited within 5 days of the Termination date, as advised by Voip-Unlimited. Should equipment need to be returned due to an amendment to the service, the equipment provided for the old service must be returned within 1 week of the amended handover as advised by Voip-Unlimited. If the equipment is not received in the time advised then Voip-Unlimited reserve the right to charge the Reseller the full cost for the equipment. 6.8 Throughput speed is governed by the relevant Carrier’s service level and download prioritisation rates (which may be impacted by network congestion and any potential outages). These throughput rates are delivered on a ‘best efforts’ basis, unless customers have purchased ‘elevated’ or ‘premium’ service variants.