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Common use of Service Use Clause in Contracts

Service Use. 7.1 For the avoidance of doubt, the Reseller acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone features for the services provided and that the Reseller acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers will be able to apply a call divert to the affected solution via the Voxone portal, instantly rerouting all inbound calls to any other active phone numbers. 7.3 If the Reseller amends or creates any passwords throughout the system, they are required to ensure the passwords are secure; a secure password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 Any equipment, not including Goods sold to the Reseller, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone portal. Failure to do so will result in this feature being suspended and a potential fine added to the Reseller’s account. 7.6 Voxone Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Reseller’s account and payable immediately by the Reseller. 7.10 If once the rented equipment is returned to Voip Unlimited it is discovered through investigation that the equipment did in fact fail due to Reseller damage or negligence, then the full cost of the equipment will be charged to the Reseller account along with the shipping charges incurred to replace the equipment such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time and the Reseller understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the reseller’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone Voip Exchange features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone Voip Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. 7.3 If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are securecomplex; a secure complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone Voip exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Voip Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the reseller’s customers standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone VoIP Exchange features for the services provided and that the Reseller acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers will be able to apply a call divert to the affected solution via the Voxone VoIP Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. 7.3 If the Reseller amends or creates any passwords throughout the system, they are required to ensure the passwords are secure; a secure password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 Any equipment, not including Goods sold to the Reseller, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone VoIP exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Reseller’s account. 7.6 Voxone VoIP Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Reseller’s account and payable immediately by the Reseller. 7.10 If once the rented equipment is returned to Voip Unlimited it is discovered through investigation that the equipment did in fact fail due to Reseller damage or negligence, then the full cost of the equipment will be charged to the Reseller account along with the shipping charges incurred to replace the equipment such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time and the Reseller understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the reseller’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone Voip Exchange features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone Voip Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. Note: Under these circumstances, calls to the diverted number will be charged as outgoing calls under the customer’s normal tariff. 7.3 The Customer shall ensure that passwords, codes, identities and other information provided by Voip Unlimited are stored securely, adequately and in accordance with any applicable data protection regulations. The Customer shall immediately notify Voip Unlimited should any of these items become compromised. If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are securecomplex; a secure complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 The Customer may only connect such equipment and products that fulfil the requirements specified in laws, regulations or technical standards with respect to the service. Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone Voip exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Voip Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the resellercustomer’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone portal, instantly rerouting all inbound calls to any other active phone numbers. Note: Under these circumstances, calls to the diverted number will be charged as outgoing calls under the customer’s normal tariff. 7.3 The Customer shall ensure that passwords, codes, identities and other information provided by Voip Unlimited are stored securely, adequately and in accordance with any applicable data protection regulations. The Customer shall immediately notify Voip Unlimited should any of these items become compromised. If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are securecomplex; a secure complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 The Customer may only connect such equipment and products that fulfil the requirements specified in laws, regulations or technical standards with respect to the service. Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the resellercustomer’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 2 contracts

Samples: Master Service Agreement, Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone Voip Exchange features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone Voip Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. Note: Under these circumstances, calls to the diverted number will be charged as outgoing calls under the customer’s normal tariff. 7.3 The Customer shall ensure that passwords, codes, identities and other information provided by Voip Unlimited are stored securely, adequately and in accordance with any applicable data protection regulations. The Customer shall immediately notify Voip Unlimited should any of these items become compromised. If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are securecomplex; a secure complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 The Customer may only connect such equipment and products that fulfil the requirements specified in laws, regulations or technical standards with respect to the service. Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone Voip exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Voip Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the resellercustomer’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI DDI, and the bundles cannot be pooled for Company use.

Appears in 1 contract

Samples: Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone Voip Exchange features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone Voip Exchange portal, instantly rerouting all inbound calls to any other active phone numbersnumbers . 7.3 If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are securecomplex; a secure complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone Voip exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Voip Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the resellercustomer’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 1 contract

Samples: Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone VoIP Exchange features for the services provided and that the Reseller acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers will be able to apply a call divert to the affected solution via the Voxone VoIP Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. 7.3 If the Reseller amends or creates any passwords throughout the system, they are required to ensure the passwords are secure; a secure password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 Any equipment, not including Goods sold to the Reseller, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone VoIP exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Reseller’s account. 7.6 Voxone VoIP Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Reseller’s account and payable immediately by the Reseller. 7.10 If once the rented equipment is returned to Voip Unlimited it is discovered through investigation that the equipment did in fact fail due to Reseller damage or negligence, then the full cost of the equipment will be charged to the Reseller account along with the shipping charges incurred to replace the equipment such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time and the Reseller understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the reseller’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 1 contract

Samples: Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone portal, instantly rerouting all inbound calls to any other active phone numbers. Note: Under these circumstances, calls to the diverted number will be charged as outgoing calls under the customer’s normal tariff. 7.3 The Customer shall ensure that passwords, codes, identities and other information provided by Voip Unlimited are stored securely, adequately and in accordance with any applicable data protection regulations. The Customer shall immediately notify Voip Unlimited should any of these items become compromised. If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are securecomplex; a secure complex password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 The Customer may only connect such equipment and products that fulfil the requirements specified in laws, regulations or technical standards with respect to the service. Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the resellercustomer’s standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI DDI, and the bundles cannot be pooled for Company use.

Appears in 1 contract

Samples: Master Service Agreement

Service Use. 7.1 For the avoidance of doubt, the Reseller Customer acknowledges that: 7.1.1 they have access to the internet unless this is provided by Voip Unlimited through Services, Products, or Equipment. 7.1.2 if access to the internet is not provided by Voip Unlimited, then the available bandwidth must be sufficient to run the concurrent calls and any additional Voxone Voip Exchange features for the services provided and that the Reseller customer acknowledges that failure to ensure this can result in a poor service. 7.1.3 if access to the internet is not provided by Voip Unlimited, then the line over which the service runs must have QoS enabled. 7.1.4 They are responsible for all costs and expenses relating to reprogramming of any routing / firewall device that is necessary for access to the Services and is not provided by Voip Unlimited. 7.2 In the event of a local circuit failure Resellers customers will be able to apply a call divert to the affected solution via the Voxone Voip Exchange portal, instantly rerouting all inbound calls to any other active phone numbers. 7.3 If the Reseller customer amends or creates any passwords throughout the system, they are required to ensure the passwords are secure; a secure password is defined as being at least 8 characters in length and consisting of alpha numeric characters, symbols and containing at least one capital letter. 7.4 Any equipment, not including Goods sold to the Resellercustomer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited and upon cancellation must be returned to Voip Unlimited. 7.5 Prior to being able to use flexible CLI presentation the Reseller customer acknowledges that they must ensure that they download and submit a signed authorisation form which will be available on the Voxone Voip exchange portal. Failure to do so will result in this feature being suspended and a potential fine added to the Resellercustomer’s account. 7.6 Voxone Voip Exchange Features are subject to change and Voip Unlimited may require the ability to carry out updates on the software for the features. 7.7 If rented Equipment provided by Voip Unlimited is ascertained to be faulty by the Voip Unlimited technical team, then a replacement piece of equipment will be shipped out next day delivery if the fault is confirmed by 2pm. Should the fault be reported after 2pm then the equipment will be sent the following day. 7.8 Voip Unlimited will arrange to collect the faulty equipment – it is the responsibility of the Reseller customer to ensure said equipment is packaged effectively so as to avoid any in transit damage. 7.9 If the equipment is not packaged sufficiently for transit transit, and the equipment is subsequently damaged in transit, the full cost of the equipment will be charged to the Resellercustomer’s account account, and payable immediately by the ResellerCustomer. 7.10 If If, once the rented equipment is returned to Voip Unlimited Unlimited, it is discovered through investigation that the equipment did in fact fail due to Reseller customer damage or negligence, then the full cost of the equipment will be charged to the Reseller customer account along with the shipping charges incurred to replace the equipment - such costs to be paid immediately. 7.11 The quality of service received whilst using the Mobile app will be dependent on the internet access and speed the User has at the time time, and the Reseller Customer understands that not having sufficient bandwidth will result in poor service. 7.12 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 7.12.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 7.12.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the resellers customers standard tariff rate. 7.12.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 7.12.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the reseller’s customers standard tariff. 7.12.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 7.12.6 Bundles will be applied to a Customers DDI and the bundles cannot be pooled for Company use.

Appears in 1 contract

Samples: Master Service Agreement