Common use of Service Use Clause in Contracts

Service Use. 5.1 For the avoidance of doubt, the Reseller acknowledges that: 5.1.1 The end user of the services has access to the internet unless this is provided by Voip- Unlimited through Services, Products, or Equipment. 5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Unlimited. 5.2 For the avoidance of doubt, the Reseller acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent or otherwise 5.3 Resellers have a choice on how they would like their SIP Channels and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system. 5.4 In the event of a Reseller system/circuit failure Resellers will be able to apply a call divert to the trunk via the Voip-Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice. 5.5 If Resellers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number. 5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise. 5.7 Non Geographic Numbers can only be aliased to a geographic number. 5.8 New VoIP DDIs can be aliased to a “Spoofed” number. 5.9 In order to minimise the risk of any losses in the event that Voip-Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Reseller must be aware of and follow the procedure for diverting calls- over an alternative network as will be notified to the Reseller in writing from time to time. 5.10 In relation to the use of SMS alerts, the following conditions are relevant 5.10.1 A maximum of 20 x SMS messages per month will be sent 5.10.2 Only one message per hour will be sent 5.10.3 Only one mobile number can be configured per Headline number. 5.10.4 Only one message will be sent per non-registration alert 5.10.5 Users can update the mobile number in the portal once the service has been activated 5.10.6 No charge will be incurred when changing the destination mobile number 5.10.7 Users will not be billed separately for the individual SMS messages 5.10.8 The service will be applied on the first Headline number by default should multiple Headline numbers be required 5.10.9 Resellers will be required to add the mobile number via the Voip-Unlimited portal once the service has been activated. 5.11 In relation to geographic number porting the following are relevant 5.11.1 If you are porting a geographic DDI range, you have the option of retaining/porting/ceasing the main billing number or retaining/porting/ceasing associated numbers. 5.11.2 Pricing and lead times for Geographic Number Porting services are stated on the “Number Porting (geographic) Authorisation Letter which can be downloaded from the Voip-Unlimited portal 5.11.3 Resellers may experience some downtime on the telephony service if “multiline” porting in from ISDN2 or ISDN30 services. This temporary loss of service is due to the manual UK porting process within BT Openreach and is beyond Voip-Unlimited’s control 5.12 In relation to non-geographic number (NGN) porting the following conditions are relevant 5.12.1 Use the NGN porting letter for non-geographic numbers (e.g. 0845, 0800 etc). The NGN Porting Letter is for the Reseller to authorise transfer of non-geographic numbers to Voip-Unlimited’s network. 5.12.2 If already “service established” NGN numbers have a porting lead time of 15 working days. The 15 working days will commence from the following day after the order has been submitted up to 16:00 hours and this will be classed as day 0, please allow for this in your calculation 5.12.3 Although every attempt will be made to meet the stated RRD (Reseller Required by Date) the eventual port date provided to us by the designated Range Holder may differ. Please also note Voip-Unlimited cannot be held responsible for not meeting this date due to unforeseen problems or third party delays of which you will be advised of during the course of your porting order. 5.12.4 Only numbers that are specified on the form with “porting” selected will be ported. 5.12.5 Once the numbers have ported please check the inbound call logs on the Voip-Unlimited portal to ensure inbound call delivery is being provided. 5.12.6 Please check that your losing Service Provider has stopped billing you for your service once the numbers have ported. 5.12.7 All number porting letters of authorisation must be printed and signed on company letter headed paper. Scanned/faxed copies are accepted; we don’t need the originals posted to us. 5.12.8 The Reseller will be able to order additional services via email – upon requesting additional services via email the reseller accepts the charges as then stated in the SIP Reseller Service Order Form.

Service Use. 5.1 For the avoidance of doubt, the Reseller acknowledges that: 5.1.1 The end user of the services has access to the internet unless this is provided by Voip- Voip Unlimited through Services, Products, or Equipment. 5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Voip Unlimited. 5.2 For the avoidance of doubt, the Reseller acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent fraudulent, or otherwise. 5.3 Resellers have a choice on how they would like their SIP Channels and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system. 5.4 In the event of a Reseller system/circuit failure Resellers will be able to apply a call divert to the trunk via the Voip-Voip Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice. 5.5 If Resellers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number. 5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise. 5.7 Non Non-Geographic Numbers can only be aliased to a geographic number. 5.8 New VoIP DDIs can be aliased to a “Spoofed” number. 5.9 In order to minimise the risk of any losses in the event that Voip-Voip Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Reseller must be aware of and follow the procedure for diverting calls- calls-over an alternative network as will be notified to the Reseller in writing from time to time. 5.10 In relation to the use of SMS alerts, the following conditions are relevant: 5.10.1 A maximum of 20 x SMS messages per month will be sent. 5.10.2 Only one message per hour will be sent. 5.10.3 Only one mobile number can be configured per Headline number. 5.10.4 Only one message will be sent per non-registration alert. 5.10.5 Users can update the mobile number in the portal once the service has been activated. 5.10.6 No charge will be incurred when changing the destination mobile number. 5.10.7 Users will not be billed separately for the individual SMS messages. 5.10.8 The service will be applied on the first Headline number by default default, should multiple Headline numbers be required 5.10.9 Resellers will be required to add the mobile number via the Voip-Voip Unlimited portal once the service has been activated. 5.11 In relation to geographic number porting the following conditions are relevant: 5.11.1 If you are porting a geographic DDI range, you have the option of retaining/porting/ceasing the main billing number or retaining/porting/ceasing associated numbers. 5.11.2 Pricing and lead times for Geographic Number Porting services are stated on the “Number Porting (geographic) Authorisation Letter which can be downloaded from the Voip-Voip Unlimited portal 5.11.3 Resellers may experience some downtime on the telephony service if “multiline” porting in from ISDN2 or ISDN30 services. This temporary loss of service is due to the manual UK porting process within BT Openreach and is beyond Voip-Voip Unlimited’s control 5.12 In relation to non-geographic number (NGN) porting the following conditions are relevant: 5.12.1 Use the NGN porting letter for non-geographic numbers (e.g. 0845, 0800 etc). The NGN Porting Letter is for the Reseller to authorise transfer of non-geographic numbers to Voip-Voip Unlimited’s network. 5.12.2 If already “service established” NGN numbers have a porting lead time of 15 working days. The 15 working days will commence from the following day after the order has been submitted up to 16:00 hours and this will be classed as day 0, please allow for this in your calculation. 5.12.3 Although every attempt will be made to meet the stated RRD (Reseller Required by Date) the eventual port date provided to us by the designated Range Holder may differ. Please also note Voip-Voip Unlimited cannot be held responsible for not meeting this date due to unforeseen problems or third third-party delays of which you will be advised of during the course of your porting order. 5.12.4 Only numbers that are specified on the form with “porting” selected will be ported. 5.12.5 Once the numbers have ported please check the inbound call logs on the Voip-Voip Unlimited portal to ensure inbound call delivery is being provided. 5.12.6 Please check that your losing Service Provider has stopped billing you for your service once the numbers have ported. 5.12.7 All number porting letters of authorisation must be printed and signed on company letter headed paper. Scanned/faxed copies are accepted; we don’t do not need the originals posted to us. 5.12.8 The Reseller will be able to order additional services via email – upon requesting additional services via email email, the reseller accepts the charges as then stated in the SIP Reseller Service Order Form. 5.13 Call Bundles offered by Voip Unlimited will be subject to the following conditions; 5.13.1 Bundled minutes applied to geographic bundles will consist of codes UK 01, 02 and 03 calling codes. 5.13.2 Calls to 03 numbers must not exceed 25% of the geographic bundle, if this is exceeded then the overage above the 25% will be billed at the Resellers standard tariff rate. 5.13.3 Bundles minutes applied to mobile bundles will consist of a selection of calling codes and are subject to change, the calling codes relevant to the bundle are available from the Voip Unlimited portal and on request. 5.13.4 Any calls made outside of the applied bundle will be billed in arrears and rated using the resellers standard tariff. 5.13.5 All bundles will reset at the end of each month and any minutes not used in the previous month will not be rolled over. 5.13.6 Bundles must be applied to a single end customer on each occasion. For the avoidance of doubt Bundles cannot be pooled across multiple end Customers.

Service Use. 5.1 For the avoidance of doubt, the Reseller acknowledges that: 5.1.1 The end user of the services has access to the internet unless this is provided by Voip- Voip Unlimited through Services, Products, or Equipment. 5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Voip Unlimited. 5.2 For the avoidance of doubt, the Reseller acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent fraudulent, or otherwise. 5.3 Resellers have a choice on how they would like their SIP Channels and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system. 5.4 In the event of a Reseller system/circuit failure Resellers will be able to apply a call divert to the trunk via the Voip-Voip Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice. 5.5 If Resellers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number. 5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise. 5.7 Non Non-Geographic Numbers can only be aliased to a geographic number. 5.8 New VoIP DDIs can be aliased to a “Spoofed” number. 5.9 In order to minimise the risk of any losses in the event that Voip-Voip Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Reseller must be aware of and follow the procedure for diverting calls- calls-over an alternative network as will be notified to the Reseller in writing from time to time. 5.10 In relation to the use of SMS alerts, the following conditions are relevant: 5.10.1 A maximum of 20 x SMS messages per month will be sent. 5.10.2 Only one message per hour will be sent. 5.10.3 Only one mobile number can be configured per Headline number. 5.10.4 Only one message will be sent per non-registration alert. 5.10.5 Users can update the mobile number in the portal once the service has been activated. 5.10.6 No charge will be incurred when changing the destination mobile number. 5.10.7 Users will not be billed separately for the individual SMS messages. 5.10.8 The service will be applied on the first Headline number by default default, should multiple Headline numbers be required 5.10.9 Resellers will be required to add the mobile number via the Voip-Voip Unlimited portal once the service has been activated. 5.11 In relation to geographic number porting the following conditions are relevant: 5.11.1 If you are porting a geographic DDI range, you have the option of retaining/porting/ceasing the main billing number or retaining/porting/ceasing associated numbers. 5.11.2 Pricing and lead times for Geographic Number Porting services are stated on the ““ Number Porting (geographic) Authorisation Letter which can be downloaded from the Voip-Voip Unlimited portal 5.11.3 Resellers may experience some downtime on the telephony service if “multiline” porting in from ISDN2 or ISDN30 services. This temporary loss of service is due to the manual UK porting process within BT Openreach and is beyond Voip-Voip Unlimited’s control 5.12 In relation to non-geographic number (NGN) porting the following conditions are relevant: 5.12.1 Use the NGN porting letter for non-geographic numbers (e.g. 0845, 0800 etc). The NGN Porting Letter is for the Reseller to authorise transfer of non-geographic numbers to Voip-Voip Unlimited’s network. 5.12.2 If already “service established” NGN numbers have a porting lead time of 15 working days. The 15 working days will commence from the following day after the order has been submitted up to 16:00 hours and this will be classed as day 0, please allow for this in your calculation. 5.12.3 Although every attempt will be made to meet the stated RRD (Reseller Required by Date) the eventual port date provided to us by the designated Range Holder may differ. Please also note Voip-Voip Unlimited cannot be held responsible for not meeting this date due to unforeseen problems or third third-party delays of which you will be advised of during the course of your porting order. 5.12.4 Only numbers that are specified on the form with “porting” selected will be ported. 5.12.5 Once the numbers have ported please check the inbound call logs on the Voip-Voip Unlimited portal to ensure inbound call delivery is being provided. 5.12.6 Please check that your losing Service Provider has stopped billing you for your service once the numbers have ported. 5.12.7 All number porting letters of authorisation must be printed and signed on company letter headed paper. Scanned/faxed copies are accepted; we don’t do not need the originals posted to us. 5.12.8 The Reseller will be able to order additional services via email – upon requesting additional services via email email, the reseller accepts the charges as then stated in the SIP Reseller Service Order Form.

Service Use. 5.1 For the avoidance of doubt, the Reseller acknowledges that: 5.1.1 The end user of the services has access to the internet unless this is provided by Voip- Unlimited through Services, Products, or Equipment. 5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Unlimited. 5.2 For the avoidance of doubt, the Reseller acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent or otherwise 5.3 Resellers have a choice on how they would like their SIP Channels and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system. 5.4 In the event of a Reseller system/circuit failure Resellers will be able to apply a call divert to the trunk via the Voip-VoIP Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice. 5.5 If Resellers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number. 5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise. 5.7 Non Geographic Numbers can only be aliased to a geographic number. 5.8 New VoIP DDIs can be aliased to a “Spoofed” number. 5.9 In order to minimise the risk of any losses in the event that Voip-Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Reseller must be aware of and follow the procedure for diverting calls- over an alternative network as will be notified to the Reseller in writing from time to time. 5.10 In relation to the use of SMS alerts, the following conditions are relevant 5.10.1 A maximum of 20 x SMS messages per month will be sent 5.10.2 Only one message per hour will be sent 5.10.3 Only one mobile number can be configured per Headline number. 5.10.4 Only one message will be sent per non-registration alert 5.10.5 Users can update the mobile number in the portal once the service has been activated 5.10.6 No charge will be incurred when changing the destination mobile number 5.10.7 Users will not be billed separately for the individual SMS messages 5.10.8 The service will be applied on the first Headline number by default should multiple Headline numbers be required 5.10.9 Resellers will be required to add the mobile number via the Voip-VoIP Unlimited portal once the service has been activated. 5.11 In relation to geographic number porting the following are relevant 5.11.1 If you are porting a geographic DDI range, you have the option of retaining/porting/ceasing the main billing number or retaining/porting/ceasing associated numbers. 5.11.2 Pricing and lead times for Geographic Number Porting services are stated on the “Number Porting (geographic) Authorisation Letter which can be downloaded from the Voip-VoIP Unlimited portal 5.11.3 Resellers may experience some downtime on the telephony service if “multiline” porting in from ISDN2 or ISDN30 services. This temporary loss of service is due to the manual UK porting process within BT Openreach and is beyond Voip-Unlimited’s control 5.12 In relation to non-geographic number (NGN) porting the following conditions are relevant 5.12.1 Use the NGN porting letter for non-geographic numbers (e.g. 0845, 0800 etc). The NGN Porting Letter is for the Reseller to authorise transfer of non-geographic numbers to Voip-Unlimited’s network. 5.12.2 If already “service established” NGN numbers have a porting lead time of 15 working days. The 15 working days will commence from the following day after the order has been submitted up to 16:00 hours and this will be classed as day 0, please allow for this in your calculation 5.12.3 Although every attempt will be made to meet the stated RRD (Reseller Required by Date) the eventual port date provided to us by the designated Range Holder may differ. Please also note Voip-Unlimited cannot be held responsible for not meeting this date due to unforeseen problems or third party delays of which you will be advised of during the course of your porting order. 5.12.4 Only numbers that are specified on the form with “porting” selected will be ported. 5.12.5 Once the numbers have ported please check the inbound call logs on the Voip-VoIP Unlimited portal to ensure inbound call delivery is being provided. 5.12.6 Please check that your losing Service Provider has stopped billing you for your service once the numbers have ported. 5.12.7 All number porting letters of authorisation must be printed and signed on company letter headed paper. Scanned/faxed copies are accepted; we don’t need the originals posted to us. 5.12.8 The Reseller will be able to order additional services via email – upon requesting additional services via email the reseller accepts the charges as then stated in the SIP Reseller Service Order Form.

Service Use. 5.1 For the avoidance of doubt, the Reseller acknowledges that: 5.1.1 The end user of the services has access to the internet unless this is provided by Voip- Unlimited through Services, Products, or Equipment. 5.1.2 It is responsible for all costs and expenses relating to reprogramming of any PBX or other routing / firewall device that is necessary for access to the Services that is not provided by Voip-Unlimited. 5.2 For the avoidance of doubt, the Reseller acknowledges that it has sole responsibility for all charges relating to the use of the Services regardless of whether such use is authorised, unauthorised, fraudulent or otherwise 5.3 Resellers have a choice on how they would like their SIP Channels and numbers to be set up. The standard format is to identify the main number and “alias” any DDIs to it. This means that only a single trunk registration is required on the phone system, with inbound calls to all numbers being routed down this single registered account. This configuration is an efficient way of managing the inbound calls to your phone system. 5.4 In the event of a Reseller system/circuit failure Resellers will be able to apply a call divert to the trunk via the Voip-Unlimited portal, instantly rerouting all inbound calls to a backup telephone line or mobile of choice. 5.5 If Resellers wish to reroute inbound calls from specific DDIs then each number must be set up as a separate Headline number. 5.6 All DDIs will be set up as aliased to the first number in the range unless specified otherwise. 5.7 Non Geographic Numbers can only be aliased to a geographic number. 5.8 New VoIP DDIs can be aliased to a “Spoofed” number. 5.9 In order to minimise the risk of any losses in the event that Voip-Unlimited is unable to provide the Services due to a technical problem in relation to the telecommunications network by which the Services are provided, the Reseller must be aware of and follow the procedure for diverting calls- over an alternative network as will be notified to the Reseller in writing from time to time. 5.10 In relation to the use of SMS alerts, the following conditions are relevant 5.10.1 A maximum of 20 x SMS messages per month will be sent 5.10.2 Only one message per hour will be sent 5.10.3 Only one mobile number can be configured per Headline number. 5.10.4 Only one message will be sent per non-registration alert 5.10.5 Users can update the mobile number in the portal once the service has been activated 5.10.6 No charge will be incurred when changing the destination mobile number 5.10.7 Users will not be billed separately for the individual SMS messages 5.10.8 The service will be applied on the first Headline number by default should multiple Headline numbers be required 5.10.9 Resellers will be required to add the mobile number via the Voip-Unlimited portal once the service has been activated. 5.11 In relation to geographic number porting the following conditions are relevant: 5.11.1 If you are porting a geographic DDI range, you have the option of retaining/porting/ceasing the main billing number or retaining/porting/ceasing associated numbers. 5.11.2 Pricing and lead times for Geographic Number Porting services are stated on the “Number Porting (geographic) Authorisation Letter which can be downloaded from the Voip-Unlimited portal 5.11.3 Resellers may experience some downtime on the telephony service if “multiline” porting in from ISDN2 or ISDN30 services. This temporary loss of service is due to the manual UK porting process within BT Openreach and is beyond Voip-Unlimited’s control 5.12 In relation to non-geographic number (NGN) porting the following conditions are relevant: 5.12.1 Use the NGN porting letter for non-geographic numbers (e.g. 0845, 0800 etc). The NGN Porting Letter is for the Reseller to authorise transfer of non-geographic numbers to Voip-Unlimited’s network. 5.12.2 If already “service established” NGN numbers have a porting lead time of 15 working days. The 15 working days will commence from the following day after the order has been submitted up to 16:00 hours and this will be classed as day 0, please allow for this in your calculation 5.12.3 Although every attempt will be made to meet the stated RRD (Reseller Required by Date) the eventual port date provided to us by the designated Range Holder may differ. Please also note Voip-Unlimited cannot be held responsible for not meeting this date due to unforeseen problems or third third-party delays of which you will be advised of during the course of your porting order. 5.12.4 Only numbers that are specified on the form with “porting” selected will be ported. 5.12.5 Once the numbers have ported please check the inbound call logs on the Voip-Unlimited portal to ensure inbound call delivery is being provided. 5.12.6 Please check that your losing Service Provider has stopped billing you for your service once the numbers have ported. 5.12.7 All number porting letters of authorisation must be printed and signed on company letter headed paper. Scanned/faxed copies are accepted; we don’t need the originals posted to us. 5.12.8 The Reseller will be able to order additional services via email – upon requesting additional services via email email, the reseller accepts the charges as then stated in the SIP Reseller Service Order Form.