Service Use. 6.1 The managed termination router must be connected to the service by the Customer within 48 hours of receipt and any early life failures reported as soon as practicable by the Customer. If the Customer fails to connect the managed termination router and/or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order. 6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip Unlimited after the primary circuit has been handed over to the customer. 6.3 It is the customer’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit. 6.4 Any equipment, not including Goods sold to the Customer, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited, and upon cancellation of the service must be returned to Voip Unlimited. 6.5 Throughput speed is governed by the relevant Carrier’s service level and download prioritisation rates (which may be impacted by network congestion and any potential outages). These throughput rates are delivered on a ‘best efforts’ basis, unless customers have purchased ‘elevated’ or ‘premium’ service variants. 6.6 Should equipment need to be returned due to an amendment to the service, the equipment provided for the old service must be returned within 1 week of the amended handover as advised by Voip Unlimited. If the equipment is not received in the time advised, then Voip Unlimited reserve the right to charge the Customer the current RRP for the equipment. 6.7 It is the Customers responsibility to ensure that the items are packed sufficiently for shipping. Should the items arrive damaged and Voip Unlimited deems the packaging not sufficient for shipping, the Customer will be charged the current RRP for said equipment. 6.8 The Customer is responsible for the costs to return the equipment to Voip-Unlimited.
Appears in 4 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement
Service Use. 6.1 The managed termination router must be connected to the service by the Customer Reseller within 48 hours of receipt and any early life failures reported as soon as practicable by the CustomerReseller. If the Customer Reseller fails to connect the managed termination router and/or report any faults within 48 hours of delivery of the managed router, the Ethernet service will be deemed to be working in accordance with the terms of the Order.
6.2 Any supplementary services, such as any backup/failover circuits will be installed and tested by Voip Unlimited after the primary circuit has been handed over to the customerReseller.
6.3 It is the customerReseller’s responsibility to ensure that any secondary backup/failover circuit ordered has the required bandwidth and capacity to act as a secondary to the primary circuit.
6.4 Any equipment, not including Goods sold to the CustomerReseller, provided by Voip Unlimited for the use of the service shall remain the property of Voip Unlimited, Unlimited and upon cancellation of the service must be returned to Voip Unlimited.
6.5 Throughput speed is governed by the relevant Carrier’s service level and download prioritisation rates (which may be impacted by network congestion and any potential outages). These throughput rates are delivered on a ‘best efforts’ basis, unless customers have purchased ‘elevated’ or ‘premium’ service variants.
6.6 Should equipment need to be returned due to an amendment to the service, the equipment provided for the old service must be returned within 1 week of the amended handover as advised by Voip Unlimited. If the equipment is not received in the time advised, then Voip Unlimited reserve the right to charge the Customer Reseller the current RRP for the equipment.
6.7 It If the equipment is the Customers responsibility to ensure that the items are packed not packaged sufficiently for shipping. Should transit and the items arrive equipment is subsequently damaged and Voip Unlimited deems the packaging not sufficient for shippingin transit, the Customer RRP of the equipment will be charged to the current RRP for said equipmentReseller’s account and payable immediately by the Reseller.
6.8 The Customer is responsible for Reseller will cover the costs to return the equipment to Voip-Unlimited.
Appears in 3 contracts
Samples: Master Service Agreement, Master Service Agreement, Master Service Agreement