Common use of SERVICES AND EQUIPMENT EXCLUSIONS Clause in Contracts

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-site time is billed at Marco’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP during the 24x7 MIT Agreement Term stated in the SOP. Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: September 24, 2019 (To Be Delivered) Marco will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in Marco’s sole discretion. Current support desk service level targets and priority standards are set forth below. Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-site time is billed at Marco’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP during within twelve (12) months of the 24x7 MIT Agreement Term stated in the SOPGo Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: September 24July 27, 2019 2020 (To Be Delivered) Marco will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in Marco’s sole discretion. Current support desk service level targets and priority standards are set forth below. Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-site time is billed at Marco’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP during the 24x7 MIT Agreement Term stated in the SOP. Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: September 24June 26, 2019 2020 (To Be Delivered) Marco will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in Marco’s sole discretion. Current support desk service level targets and priority standards are set forth below. Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-site time is billed at MarcoXxxxx’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP during within twelve (12) months of the 24x7 MIT Agreement Term stated in the SOPGo Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Marco Xxxxx its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: September 24July 27, 2019 2020 (To Be Delivered) Marco Xxxxx will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in MarcoXxxxx’s sole discretion. Current support desk service level targets and priority standards are set forth below. Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes

SERVICES AND EQUIPMENT EXCLUSIONS. Services required for the implementation beyond those described in this 24x7 MIT Agreement, including any additional on-site time is billed at Marco’s prevailing rates per the terms and conditions of this 24x7 MIT Agreement. If the SOP provides for a one- time preferred service plan (“PSP”) for services outside the scope of this 24x7 MIT Agreement, Client must use the PSP during within twelve (12) months of the 24x7 MIT Agreement Term stated in the SOPGo Live Date (defined above). Any such services are subject to and governed by the Agreement. If Client terminates this 24x7 MIT Agreement prior to the expiration of the 24x7 MIT Agreement Term, Client shall be responsible to pay Marco its prevailing rates for services provided under the PSP upon receipt of Marco’s invoice. Effective: September 24July 14, 2019 2020 (To Be Delivered) Marco will provide Support Desk Services provided in the 24x7 MIT Agreement in accordance with its service level targets and priority standards in effect at the time of Client’s support desk service request, which are subject to change in Marco’s sole discretion. Current support desk service level targets and priority standards are set forth below. Provided when service or security incidents include outage issues that affect the entire organization or prevent Client from conducting essential business tasks such as effectively serving its Clients. o Ticket Acknowledged: 10 Minutes