Services and Information for Persons with Limited English Proficiency. (a) Grantee shall take reasonable steps to provide services and information both orally and in writing, in appropriate languages other than English, to ensure that persons with limited English proficiency are effectively informed and can have meaningful access to programs, benefits and activities. (b) Grantee shall identify and document on the client records the primary language/dialect of a client who has limited English proficiency and the need for translation or interpretation services and shall not require a client to provide or pay for the services of a translator or interpreter. (c) Grantee shall make every effort toavoid use of any persons under the age of 18 or anyfamily member or friend of the client as an interpreter for essential communications with a client with limited English proficiency unless the client has requested that person and using the person would not compromise the effectiveness of services or violate the client's confidentiality and the client is advised that a free interpreter is available.
Appears in 22 contracts
Samples: Health and Human Services Contract, Health and Human Services Contract, Health and Human Services Contract
