Services, Data and Licensing Clause Samples

Services, Data and Licensing. 1.1. Scope and Definitions of Services and Order Forms. Directly's Customer Experience Automation (CXA) platform and services allow companies to build networks of independent, third-party expert users ("Experts") who could earn rewards for creating knowledge base content, answering customer questions, or training AI systems. This Agreement sets forth the terms and conditions under which the company identified in the applicable Order Form (“Customer”) may purchase from Directly the Services specified in the Order Form and described below. The “Services” include, to the extent specified in an Order Form: (a) subscription platform access to Directly’s proprietary, online-hosted platform, software, mobile apps, and services (“Directly Platform” or “Platform”); (b) content provided by Experts (“Expert Content”); and (c) any implementation, deployment, or other professional services specified in the Order Form and/or incorporated SOW(s) “Implementation”). Any Order Form executed by the parties is incorporated by reference into the Agreement and shall specify: (a) the specific Services to be provided, (b) any applicable limitations or special terms or conditions, and (c) professional services, fees and any additional payment terms.

Services, Data and Licensing. 1.1. Scope and Definitions of Services and Order Forms. Directly's Customer Experience Automation (CXA) platform and services allow companies to build networks of expert users ("Experts") who earn rewards for training AI systems, creating knowledge base content, and answering customer questions, as detailed below. This Agreement sets forth the terms and conditions under which the company identified in the applicable Order Form (“Customer”) may purchase from Directly the Services specified in the Order Form and described below. The Services include, to the extent specified in an Order Form: (a) subscription platform access to Directly’s proprietary, online-hosted CXA platform, software, mobile apps, and services (“Platform”); and (b) content provided by independent Experts who provide content and perform tasks that include: (i) training AI systems (“Training”), (ii) updating knowledge database systems (“Knowledge Base” or “KB Content”) or (iii) answering questions from a Customer’s end-users (“Answers”). Training, Knowledge Base, and Answers content and related tasks are collectively referred to as “Expert Content”. The provision of the Platform, Expert Content and any professional or other services specified in the Order Form and/or incorporated SOW(s) are referred to collectively in this Agreement as “Services”. Any Order Form executed by the parties is incorporated by reference into the Agreement and shall specify: (a) the specific Services to be provided, (b) any applicable limitations or special terms or conditions, and

Services, Data and Licensing