Services in public places Sample Clauses

Services in public places. The contrast between Western, Eastern worlds and Kazakhstani peoples’ norms of behavior and services provided in public places, for example at the airport, in a public transport, supermarkets, stores, toilets and the contact with people are experienced by returnees quite dramatically and right after returning home from overseas these contrast have caused some disappointment and shock. One of the participants returned from the U.S. associated his first and the most unpleasant experience upon return with airport bathrooms. He recalled: “The first barrier and shock that I have experienced started as soon as I landed at Sheremetyevo International Airport (in Russia). First, I headed to the restroom. Right at that moment, the level and the differences in services became evident; it all just started with the restroom entry door located at the airport. I wanted to open the front door of the toilet, but the door handle was broken. I accurately and slowly had to open it with my nails or fingers, I don’t remember…, but anyway. I have been to many States; I have visited lots of cities and villages in America. Wherever I travelled, wherever I stayed, public bathrooms are there everywhere. They are all clean, comfortable and sanitary-technically equipped. But in Moscow, there are no such things. Having arrived in Almaty International Airport (in Kazakhstan), the story so far…, the same picture as in Sheremetyevo International Airport...”. (Participant 8) That was his first shock and disappointment indeed upon return. Another participant arrived from the U.S. had a negative experience regarding transportation-related issues. He found that the transportation at home country is undeveloped, especially by that time, so he had to use his friends' and relatives' vehicles. He rushed to buy a car as soon as possible because it was quite difficult to get used to such conditions after living in the U.S. He said: “…How the public transportation system poor is here was quite surprising for me”. (Participant 4) One of the female returnees studied in the U.S. said that she was pretty upset by the lack of norms of etiquette in people's behaviors in public places. It was difficult for her to accept the fact that how people are easily spitting on the streets, using a foul language, which is a filthy habit, throw garbage wherever they want. In addition, it was difficult for her to get used to people who constantly criticize someone or something. “…so much rudeness… it was unpleasant to ...
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