SERVICES QUALITY PROVISIONS Sample Clauses

SERVICES QUALITY PROVISIONS. COMPANY agrees to provide professional services in accordance with all laws, rules and regulations of all governmental authorities having jurisdiction. Response Time COMPANY and PLAN agree that an Average Response Time is critical to the successful use of the information system by the Plan. COMPANY has specified the work-station configuration required to ensure the required response time and PLAN agrees to provide work-stations that meet the specification. The work-stations will be connected via an Ethernet(TM) network operating at a minimum of 10 million bits per second. COMPANY is responsible for providing appropriate server hardware, server software, and server based application software (QMACS(TM)), during the entire term of this Agreement at no additional cost to PLAN, to ensure PLAN receives response times that are better than, or equal to, the times defined below for each QMACS(TM) Module. The Average Response Time will be calculated from response time measurements taken between the hours of 9:00 A.M. and 11:00 A.M. and 2:00 P.M. and 4:00 P.M. over a period of not less than three nor more than five normal work days. PROVIDER MODULE, MEMBER MODULE, & AUTHORIZATION MODULE Response time for a Query in these modules is defined as the delay from the time of execution of the query until the display of the first data set retrieved. Response time for these three modules will be two (2) seconds or less. CLAIM MODULE On-line claim adjudication of HCFA 1500 claims with an average of three lines Response time for an on-line claim adjudication is defined as the time from execution of the adjudication until the adjudication process is complete. Average Response Time will be ten (10) seconds or less with a worst case adjudication Response Time of twenty (20) seconds.
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Related to SERVICES QUALITY PROVISIONS

  • Hospitality Provisions The Mortgage Loan documents for each Mortgage Loan that is secured by a hospitality property operated pursuant to a franchise agreement includes an executed comfort letter or similar agreement signed by the Mortgagor and franchisor of such property enforceable by the Trust against such franchisor, either directly or as an assignee of the originator. The Mortgage or related security agreement for each Mortgage Loan secured by a hospitality property creates a security interest in the revenues of such property for which a UCC financing statement has been filed in the appropriate filing office.

  • Limitations on Services (a) The Parties recognize that certain responsibilities and obligations are imposed by federal and state securities laws and by the applicable rules and regulations of stock exchanges, the National Association of Securities Dealers, Inc., in-house "due diligence" or "compliance" departments of Licensed Securities Firms, etc.; accordingly, the Employee agrees that he will not:

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Services Warranty Oracle warrants that its Technical Support, training and consulting services will be performed consistent with generally accepted industry standards. This warranty shall be valid for 90 days from performance of service.

  • Services and Duties of Fund Services Fund Services shall provide the following administration services to each Fund:

  • Specific Services Without limiting the generality of the Services to be provided as set forth above, it is hereby acknowledged and agreed that Consultant will provide the following specific services:

  • Services and Exclusivity of Services The Company and Executive ------------------------------------ recognize that the services to be rendered by Executive are of such a nature as to be peculiarly rendered by Executive, encompass the individual ability, managerial skills and business experience of Executive and cannot be measured exclusively in terms of hours or services rendered in any particular period. Executive agrees to devote Executive's full business time and to use Executive's best efforts, energy and ability exclusively toward advancing the business, affairs and interests of the Company, and matters related thereto.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Provision of Multiple Services If the Sub-Advisor shall have provided both investment advisory services under subparagraph (a) and investment management services under subparagraph (b) of paragraph (1) for the same portion of the investments of the Portfolio for the same period, the fees paid to the Sub-Advisor with respect to such investments shall be calculated exclusively under subparagraph (b) of this paragraph 4.

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