SESA Coordinator Sample Clauses

SESA Coordinator. Position Concept: Is responsible for making follow-up survey calls to customers concerning their satisfaction with a specific process. The coordinator will extract all pertinent information through a database provided and complete a preset number of surveys per day. That preset number is described in Section 3.8, Measurements. Responsibilities . Obtains pertinent information from required databases. . Makes outgoing calls to customer contacts provided by IBM internal databases Service Agreement Number 2165 . Demonstrates courtesy, tact and discretion in communications, so as to present a favorable company image . Input customer comments and survey results so that they match the opinions of the customer . Make internal phone audits and record results as required . Escalate customer complaints using established processes