Common use of SEVERITY LEVEL ADJUSTMENT Clause in Contracts

SEVERITY LEVEL ADJUSTMENT. The County may escalate or downgrade the Severity Level of a Deficiency if the Deficiency meets the definition of the Severity Level as escalated or downgraded. A Deficiency may also be mutually escalated by the County and Contractor if the Deficiency persists or reoccurs, as determined by County Project Manager. At the time the Deficiency is escalated or downgraded, an appropriate timeline will be applied for resolution of such Deficiency in accordance with Paragraph 5.2.1 (Problem Correction Priorities) above. Contractor may request an exception to the prescribed timeline when there are extenuating circumstances. Such request may or may not be granted at the sole discretion of County Project Manager. If a workaround may be provided by Contractor for a Deficiency, the County and Contractor may agree to downgrade the Severity Level of such Deficiency until an agreed-upon date. If a permanent fix is not provided by such agreed-upon date, the County will have sole discretion to escalate the Severity Level back to the original Severity Level or higher, as provided herein.

SEVERITY LEVEL ADJUSTMENT. The County may escalate or downgrade the a Severity Level of a Deficiency if the Deficiency meets the definition of the Severity Level as escalated or downgradeddefinition in Paragraph 5.2 (Resolution of Deficiency) above. A Deficiency may also be mutually escalated by the County and Contractor if the Deficiency persists or reoccursre-occurs, as determined by County Project Manager. At the time the Deficiency is escalated or downgraded, an appropriate timeline will be applied for resolution of such Deficiency in accordance with Paragraph 5.2.1 (Problem Correction Priorities) aboveof this SLA. Contractor may request an a special exception to the prescribed above timeline when where there are extenuating circumstances. Such request may or may not The decision to provide an extension along with its appropriate timeline will be granted made at the sole discretion of County Project Manager. If a workaround may be provided by Contractor for a Deficiency, the County and Contractor may agree to downgrade the Severity Level of such Deficiency until an a mutually agreed-upon date. If a permanent fix solution is not provided by such agreed-upon date, the County will have in its sole discretion to determination may escalate the Severity Level back to the original Severity Level or higher, as provided herein.