Common use of SHADOW ACCESS Clause in Contracts

SHADOW ACCESS. We may, in our sole discretion, make available to you the ability to grant our employees and our service providers with real-time access to your sessions in connection with the Service (“Shadow Access”). You acknowledge and agree that any Shadow Access by our employees or our service providers will only be activated upon your authorization, which may be provided by you or on your behalf by any one of the authorized users on your Account. Once Shadow Access is granted, it will be limited to the session then open by you or your authorized user, at the time of the authorization. Each new session opened will require a new authorization for Shadow Access. You acknowledge that the purpose of Shadow Access is to assist you when troubleshooting system questions presented by you to us or our service provider as it relates to the Service. You expressly agree that you will maintain a physical presence at the computer terminal to which Shadow Access is granted, for the complete duration of the session. If you fail to maintain an authorized presence during the complete duration of the session, you assume all risks associated with unauthorized access to your information and the Services. In addition to the protections otherwise available to us under this Agreement, you agree to indemnify and hold us, our affiliates, licensors, processors, third-party contractors and vendors, and their respective directors, officers, shareholders, employees and agents, harmless from and against any and all claims, loss or damage of any nature whatsoever (including attorneys’ fees and court costs) arising directly or indirectly out of the Shadow Access.

SHADOW ACCESS. We may, in our sole discretion, make available to you the ability to grant our employees and our service providers with real-time access to your sessions in connection with the Service (“Shadow Access”). You acknowledge and agree that any Shadow Access by our employees or our service providers will only be activated upon your authorization, which may be provided by you or on your behalf by any one of the authorized users on your Account. Once Shadow Access is granted, it will be limited to the session then open by you or your authorized user, at the time of the authorization. Each new session opened will require a new authorization for Shadow Access. You acknowledge that the purpose of Shadow Access is to assist you when troubleshooting system questions presented by you to us or our service provider as it relates to the Service. You expressly agree that you will maintain a physical presence at the computer terminal to which Shadow Access is granted, for the complete duration of the session. If you fail to maintain an authorized presence during the complete duration of the session, you assume all risks risk associated with unauthorized access to your information and the Services. In addition to the protections otherwise available to us under this Agreement, you agree to indemnify and hold us, our affiliates, licensors, processors, third-party contractors and vendors, and their respective directors, officers, shareholders, employees and agents, harmless from and against any and all claims, loss or damage of any nature whatsoever (including attorneys’ fees and court costs) arising directly or indirectly out of the Shadow Access.