Shipment Preparation. You must return units in their entirety, including all power supplies, antennas, and other components along with the original product box. Please use the original shipping carton and packaging material. If this is not possible, use another shipping carton with padding to protect the units from damage during shipping, and remove ALL inappropriate and/or inapplicable label(s). You MUST NOT ship a product without a carton. You will be charged for a product that is damaged due to insufficient packaging. If we approve your RMA request, you will receive a confirmation email containing an RMA number within two business days. The address to which the product should be sent will also be included in that email. Once you have received your RMA number from us via email, write this RMA number in large letters on the exterior of the shipping carton. Shipments to us without an RMA approval will not be processed. We will provide a pre- paid return shipping label for warranty replacement return shipments.
Appears in 4 contracts
Samples: End User Services Agreement, End User Services Agreement, End User Services Agreement
