Common use of SMS Audit Clause in Contracts

SMS Audit. All product authorization must be from SMS only. • SMS and CAS should be fully integrated. • The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪ Unique Customer Id ▪ Subscription Contract number ▪ Name of the subscriber ▪ Billing Address ▪ Installation Address ▪ Landline telephone number ▪ Mobile telephone number ▪ Email id ▪ A – la carte Channels or Bouquet / Subscriber Packagesubscribed to ▪ Unique STB Number ▪ Unique VC Number • The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. • Location of each and every set top box VC unit • The SMS should be capable of giving the reporting at any desired time about: ▪ The total no subscribers authorized ▪ The total no of subscribers on the network ▪ The total no of subscribers subscribing to a particular service at any particular date. ▪ The details of channels opted by subscriber on A-xx-xxxxx basis. ▪ The Bouquet / Subscriber Packagewise details of the channels in the Bouquet / Subscriber Package. ▪ The Bouquet / Subscriber Package wise subscriber numbers. ▪ The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪ The history of all the above mentioned data for the period of the last 2 years

SMS Audit. All product authorization must be from SMS only. • SMS and CAS should be fully integrated. • The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪ Unique Customer Id ▪ Subscription Contract number ▪ Name of the subscriber ▪ Billing Address ▪ Installation Address ▪ Landline telephone number ▪ Mobile telephone number ▪ Email id ▪ A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪ Unique STB Number ▪ Unique VC Number • The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. • Location of each and every set top box VC unit • The SMS should be capable of giving the reporting at any desired time about: ▪ The total no subscribers authorized ▪ The total no of subscribers on the network ▪ The total no of subscribers subscribing to a particular service at any particular date. ▪ The details of channels HD Channels opted by subscriber on A-xx-xxxxx basis. ▪ The Bouquet / Subscriber Packagewise Package wise details of the channels HD Channels in the Bouquet / Subscriber Package. ▪ The Bouquet / Subscriber Package wise subscriber numbers. ▪ The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪ The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameter should be validated during the audit i. Review Complete Network Diagram

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit •  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels HD Channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise Package wise details of the channels HD Channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above mentioned data for the period of the last 2 years

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit •  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels HD Channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise Package wise details of the channels HD Channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameter should be validated during the audit i. Review Complete Network Diagram

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte Channels or Bouquet / Subscriber Packagesubscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit •  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise details of the channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above mentioned data for the period of the last 2 years

SMS Audit. All product authorization must be from SMS only. • SMS and CAS should be fully integrated. • The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪ Unique Customer Id ▪ Subscription Contract number ▪ Name of the subscriber ▪ Billing Address ▪ Installation Address ▪ Landline telephone number ▪ Mobile telephone number ▪ Email id ▪ A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪ Unique STB Number ▪ Unique VC Number • The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. • Location of each and every set top box VC unit • The SMS should be capable of giving the reporting at any desired time about: ▪ The total no subscribers authorized ▪ The total no of subscribers on the network ▪ The total no of subscribers subscribing to a particular service at any particular date. ▪ The details of channels opted by subscriber on A-xx-xxxxx basis. ▪ The Bouquet / Subscriber Packagewise Package wise details of the channels in the Bouquet / Subscriber Package. ▪ The Bouquet / Subscriber Package wise subscriber numbers. ▪ The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪ The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameter should be validated during the audit

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit •  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise Package wise details of the channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameter should be validated during the audit

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte Channels or Bouquet / Subscriber Packagesubscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit •  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise details of the channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above above-mentioned data for the period of the last 2 yearsyears 1. Following parameters should be validated during the audit

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit •  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels HD Channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise Package wise details of the channels HD Channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameter should be validated during the audit

SMS Audit. All product authorization must be from SMS only. • SMS and CAS should be fully integrated. • The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪ Unique Customer Id ▪ Subscription Contract number ▪ Name of the subscriber ▪ Billing Address ▪ Installation Address ▪ Landline telephone number ▪ Mobile telephone number ▪ Email id ▪ A – la carte HD Channels or Bouquet / Subscriber Packagesubscribed Package subscribed to ▪ Unique STB Number ▪ Unique VC Number • The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. • Location of each and every set top box VC unit • The SMS should be capable of giving the reporting at any desired time about: ▪ The total no subscribers authorized ▪ The total no of subscribers on the network ▪ The total no of subscribers subscribing to a particular service at any particular date. ▪ The details of channels HD Channels opted by subscriber on A-xx-xxxxx basis. ▪ The Bouquet / Subscriber Packagewise Package wise details of the channels HD Channels in the Bouquet / Subscriber Package. ▪ The Bouquet / Subscriber Package wise subscriber numbers. ▪ The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪ The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameter should be validated during the audit

SMS Audit. All product authorization must be from SMS only. •  SMS and CAS should be fully integrated. •  The SMS should be computerized and capable to record the vital information and data concerning the subscribers such as: ▪  Unique Customer Id ▪  Subscription Contract number ▪  Name of the subscriber ▪  Billing Address ▪  Installation Address ▪  Landline telephone number ▪  Mobile telephone number ▪  Email id ▪  A – la carte Channels or Bouquet / Subscriber Packagesubscribed to ▪  Unique STB Number ▪  Unique VC Number •  The SMS should be able to undertake the viewing and printing historical data in terms of the activations, deactivations etc. •  Location of each and every set top box VC unit • [57]  The SMS should be capable of giving the reporting at any desired time about: ▪  The total no subscribers authorized ▪  The total no of subscribers on the network ▪  The total no of subscribers subscribing to a particular service at any particular date. ▪  The details of channels opted by subscriber on A-xx-xxxxx basis. ▪  The Bouquet / Subscriber Packagewise details of the channels in the Bouquet / Subscriber Package. ▪  The Bouquet / Subscriber Package wise subscriber numbers. ▪  The ageing of the subscriber on the particular channel or Bouquet / Subscriber Package ▪  The history of all the above mentioned data for the period of the last 2 yearsyears 1. Following parameters should be validated during the audit