Common use of Software Request Status Reporting/Resources Clause in Contracts

Software Request Status Reporting/Resources. The Sub-Transfer Agent's Client Services tracks the Dreyfus software requests and distributes a weekly report to Dreyfus and Sub-Transfer Agent representatives. The weekly report lists the following: Requests to be completed within the next 3 months Remaining requests - Priority requests currently being worked on that will not be completed in 3 months Non-priority requests Adhoc requests - one time requests for specific information sorted in a specified report format. These requests do not require a permanent change or enhancement to any software or system, but more often address the need for a one time, special report. (See Adhoc Request Procedures) Completed requests LION requests - enhancements to the LION System, a remote entry system used by broker/dealers for on-line trading The report lists the following for each request: Referral number Type of request Description Project contacts Impacts Status - impact, if applicable, coding and testing, acceptance testing, files to DST-Output, output date and production date) The Sub-Transfer Agent's Systems department also distributes a Dreyfus Systems Map. The map lists all of ▇▇▇▇▇▇▇'s prioritized requests for the year and the amount of resources assigned to each request for each month. Requests to correct an existing system problem or requests that are determined by ▇▇▇▇▇▇▇ Senior Management to be critical enhancements are assigned the highest priority. Dreyfus Transfer Agency Administration and the requestors meet separately, if necessary, to discuss prioritization of specific referrals.

Software Request Status Reporting/Resources. The Sub-Transfer Agent's Client Services tracks the Dreyfus software requests and distributes a weekly report to Dreyfus and Sub-Transfer Agent representatives. The weekly report lists the following: Requests to be completed within the next 3 months Remaining requests - Priority requests currently being worked on that will not be completed in 3 months Non-priority requests Adhoc requests - one time requests for specific information sorted in a specified report format. These requests do not require a permanent change or enhancement to any software or system, but more often address the need for a one time, special report. (See Adhoc Request Procedures) Completed requests LION requests - enhancements to the LION System, a remote entry system used by broker/dealers for on-line trading The report lists the following for each request: Referral number Type of request Description Project contacts Impacts Status - (business requirements, functional design, test plan, print mail impact, if applicable, coding and testing, acceptance testing, files to DST-Output, output date and production date) The Sub-Transfer Agent's Systems department also distributes a Dreyfus Systems Map. The map lists all of ▇D▇▇▇▇▇▇'s prioritized requests for the year and the amount of resources assigned to each request for each month. Requests to correct an existing system problem or requests that are determined by ▇D▇▇▇▇▇▇ Senior Management to be critical enhancements are assigned the highest priority. Dreyfus Transfer Agency Administration and the requestors meet separately, if necessary, to discuss prioritization of specific referrals.

Software Request Status Reporting/Resources. The Sub-Transfer Agent's Client Services tracks the Dreyfus software requests and distributes a weekly report to Dreyfus and Sub-Transfer Agent representatives. The weekly report lists the following: Requests to be completed within the next 3 months Remaining requests - Priority requests currently being worked on that will not be completed in 3 months Non-priority requests Adhoc requests - one time requests for specific information sorted in a specified report format. These requests do not require a permanent change or enhancement to any software or system, but more often address the need for a one time, special report. (See Adhoc Request Procedures) Completed requests LION requests - enhancements to the LION System, a remote entry system used by broker/dealers for on-line trading The report lists the following for each request: Referral number Type of request Description Project contacts Impacts Status - (business requirements, functional design, test plan, print mail impact, if applicable, coding and testing, acceptance testing, files to DST-Output, output date and production date) The Sub-Transfer Agent's Systems department also distributes a Dreyfus Systems Map. The map lists all of ▇▇▇▇▇▇▇'s prioritized requests for the year and the amount of resources assigned to each request for each month. Requests to correct an existing system problem or requests that are determined by ▇▇▇▇▇▇▇ Senior Management to be critical enhancements are assigned the highest priority. Dreyfus Transfer Agency Administration and the requestors meet separately, if necessary, to discuss prioritization of specific referrals.