Software Service and Maintenance Sample Clauses

Software Service and Maintenance. SLA 3.1. The services provided by NOA to the Customer under this Agreement include: (a) Information Service: The Customer will be informed about new programs, available updates and programs under development. (b) Hotline Service: NOA will be available to the Customer during hotline hours (Mo. – Fr. 9 – 18 h local time) for advisory support in case problems arise in connection with the use of the Software programs covered by this Contract. . (c) Archiving and provision of the Software programs covered under this Contract: NOA is obliged to archive the Software programs developed by him and covered by this Contract in computer-readable form, along with documentation in sufficient detail to fulfil the obligations established by this Contract. Further, NOA will make the Software available to the Customer as necessary, in accordance with the terms of the purchase agreement.