SPAM Detection. 4.1 Certain SPAM will be detected at a rate of 99.9% or above during each calendar month. 4.2 The SPAM detection rates do not apply to emails using a non-English or non-European language or emails sent to invalid mailboxes. 4.3 In the event that certain SPAM detection rates drop below 99.9% in any one (1) calendar month, following a request submitted by the Customer in accordance with the procedure detailed above in Clause 7 of the SLA, Censornet will credit the Customer with one (1) day’s Service Credit if the claim is approved.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
SPAM Detection. 4.1 Certain SPAM will be detected at a rate of 99.9% or above during each calendar month.
4.2 The SPAM detection rates do not apply to emails using a non-English or non-European language or emails sent to invalid mailboxes.
4.3 In the event that certain SPAM detection rates drop below 99.9% in any one (1) calendar month, following a request submitted by the Customer in accordance with the procedure detailed above in Clause 7 of the SLA7, Censornet will credit the Customer with one (1) day’s Service Credit if the claim is approved.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement