Specific Performance Measures Sample Clauses

Specific Performance Measures. A personal performance review may be conducted on Vendor at the discretion of the Attorney General or his designee. Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of account types; customer service complaints; the amount of Claims resolved by means other than collections, legal compliance, compliance with this Retention Agreement, and compliance with Attorney General policies; reports; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor from the date such requirements are communicated. As a result of this review, Vendor’s inventory of Claims may be increased or decreased, this Retention Agreement terminated, or any other sanction contained in Article VII may be imposed at the sole discretion of the Attorney General. Vendor may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor’s performance reviews. If requested by the Attorney General, Vendor agrees to provide the Attorney General or an authorized agent access to any and documents, papers, records, and/or computer searches involving the Work, including all documents required by this Retention Agreement as set forth in Exhibit A, Document Checklist, attached and incorporated as if fully rewritten herein.