Common use of Specific Performance Measures Clause in Contracts

Specific Performance Measures. A personal performance review may be conducted on Vendor at the discretion of the Attorney General or his designee. Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of account types; customer service complaints; legal compliance, compliance with this Agreement, and compliance with Attorney General policies; reports; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor from the date such requirements are communicated. As a result of this review, Vendor's inventory of Claims may be increased or decreased, this Agreement terminated, or any other sanction contained in Article VII may be imposed at the sole discretion of the Attorney General. Vendor may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's performance reviews. If requested by the Attorney General, Xxxxxx agrees to provide the Attorney General or an authorized agent access to all documents, papers, records, and/or computer searches involving the Work, including all documents required by this Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: Calendar Year 2020 Retention Agreement

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Specific Performance Measures. A personal performance review may be conducted on Vendor Collections Special Counsel at the discretion of the Attorney General or his designeehis/her designee(s). Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of various account types; customer service complaints; the amount of Claims resolved by means other than collections, the amount of litigation filed, legal compliance, compliance with this Retention Agreement, and compliance with Attorney General policies; reports; legal actions taken; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor Collections Special Counsel from the date such requirements are communicated. As a result of this review, Vendor's at the sole discretion of the Attorney General, Collections Special Counsel’s inventory of Claims may be increased or decreased, this Retention Agreement terminated, or any other sanction contained imposed as provided for in Article VII may be imposed at the sole discretion of the Attorney Generalthis Retention Agreement. Vendor Collections Special Counsel may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's Collections Special Counsel’s performance reviews. If requested by the Attorney General, Xxxxxx Collections Special Counsel agrees to provide the Attorney General or an authorized agent access to all any and documents, papers, records, and/or computer searches involving the Work, including all documents required by this Retention Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: 2023 Retention Agreement

Specific Performance Measures. A personal performance review may be conducted on Vendor at the discretion of the Attorney General or his designeehis/her designee(s). Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of account types; customer service complaints; legal compliance, compliance with this Retention Agreement, and compliance with Attorney General policies; reports; legal actions taken; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor Special Counsel from the date such requirements are communicated. As a result of this review, Vendor's and at the sole discretion of the Attorney General, Special Counsel’s inventory of Claims may be increased or decreased, this Retention Agreement terminated, or any other sanction contained imposed as provided for in Article VII may be imposed at the sole discretion of the Attorney Generalthis Retention Agreement. Vendor Special Counsel may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's Special Counsel’s performance reviews. If requested by the Attorney General, Xxxxxx Special Counsel agrees to provide the Attorney General or an authorized agent access to all documents, papers, records, and/or computer searches involving the Work, including all documents required by this Retention Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: Fiscal Years 2018 and 2019 Retention Agreement

Specific Performance Measures. A personal performance review may be conducted on Vendor at the discretion of the Attorney General or his designee. Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of account types; customer service complaints; the amount of Claims resolved by means other than collections, legal compliance, compliance with this Retention Agreement, and compliance with Attorney General policies; reports; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor from the date such requirements are communicated. As a result of this review, Vendor's ’s inventory of Claims may be increased or decreased, this Retention Agreement terminated, or any other sanction contained in Article VII may be imposed at the sole discretion of the Attorney General. Vendor may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's ’s performance reviews. If requested by the Attorney General, Xxxxxx Vendor agrees to provide the Attorney General or an authorized agent access to all any and documents, papers, records, and/or computer searches involving the Work, including all documents required by this Retention Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: 2023 Retention Agreement

Specific Performance Measures. A personal performance review may be conducted on Vendor at the discretion of the Attorney General or his designee. Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of account types; customer service complaints; legal compliance, compliance with this Retention Agreement, and compliance with Attorney General policies; reports; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor from the date such requirements are communicated. As a result of this review, Vendor's ’s inventory of Claims may be increased or decreased, this Retention Agreement terminated, or any other sanction contained imposed as provided for in Article VII may be imposed at the sole discretion of the Attorney Generalthis Retention Agreement. Vendor may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's ’s performance reviews. If requested by the Attorney General, Xxxxxx Vendor agrees to provide the Attorney General or an authorized agent access to all documents, papers, records, and/or computer searches involving the Work, including all documents required by this Retention Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: Retention Agreement

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Specific Performance Measures. A personal performance review may be conducted on Vendor Special Counsel at the discretion of the Attorney General or his designeehis/her designee(s). Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of various account types; customer service complaints; legal compliance, compliance with this Retention Agreement, and compliance with Attorney General policies; reports; legal actions taken; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor Special Counsel from the date such requirements are communicated. As a result of this review, Vendor's at the sole discretion of the Attorney General, Special Counsel’s inventory of Claims may be increased or decreased, this Retention Agreement terminated, or any other sanction contained imposed as provided for in Article VII may be imposed at the sole discretion of the Attorney Generalthis Retention Agreement. Vendor . Special Counsel may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's Special Counsel’s performance reviews. If requested by the Attorney General, Xxxxxx Special Counsel agrees to provide the Attorney General or an authorized agent access to all documents, papers, records, and/or computer searches involving the Work, including all documents required by this Retention Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: Calendar Year 2020 Retention Agreement

Specific Performance Measures. A personal performance review may be conducted on Vendor at the discretion of the Attorney General or his designee. Performance reviews may include, but are not limited to, the following areas: collection ratios; performance measures based on historical averages, comparisons of new and old accounts, and variety of account types; customer service complaints; legal compliance, compliance with this Agreement, and compliance with Attorney General policies; reports; status updates; and interviews. The Attorney General may communicate in writing additional specific performance review requirements which will be binding on Vendor from the date such requirements are communicated. As a result of this review, Vendor's inventory of Claims may be increased or decreased, this Agreement terminated, or any other sanction contained in Article VII may be imposed at the sole discretion of the Attorney General. Vendor may be afforded an opportunity to confer with the Attorney General or his designee on any significant issues resulting from the Vendor's performance reviews. If requested by the Attorney General, Xxxxxx Vendor agrees to provide the Attorney General or an authorized agent access to all documents, papers, records, and/or computer searches involving the Work, including all documents required by this Agreement as set forth in Exhibit A, Document Checklist, which is attached to this Retention Agreement and incorporated as if fully rewritten herein.

Appears in 1 contract

Samples: Calendar Year 2020 Retention Agreement

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