Common use of Specific Service Conditions Clause in Contracts

Specific Service Conditions. In addition to the General Service Conditions stated above, specific Services are governed by the following Specific Service Conditions: • Messenger Service The email Messenger Service will only work if an email does not exceed 7 MB in total size, where there may be up to 5 attachments that do not exceed 7 MB in total. You may follow-up the delivery of Your emails in your account during a period of ninety (90) days after sending. For onward transfer of Your content via email, we are relying on our third party service provider Mailjet (FR). For SMS, we will connect you via API to your own service provider, for which you have a direct customer account under separate terms and conditions. Currently, our API enables connections to the following third party providers: Message Media (AU), Bulk SMS (UK) and Twilio (US). For all Messenger Services, You shall not use any Services for any illegal, immoral or improper purpose or in any manner which contravenes applicable laws and codes, regulatory requirements of the appropriate jurisdiction (e.g. A2P SMS Destination requirements) as they exist and as they change over time and will not allow any authorized third party to do so. This includes marketing best practices, lawful collection of personal data and appropriate data subject rights to object to, opt-out or unsubscribe from further communications by Customer. You and your Users shall under no circumstances send any unsolicited traffic to the QUADIENT platform and shall at all times make necessary arrangements to prevent such traffic from reaching QUADIENT platform. Should unsolicited traffic nonetheless be sent by the Customer to the QUADIENT platform, the following actions shall be taken: (i) the party detecting that unsolicited traffic has been sent shall immediately contact the other party informing that unsolicited traffic has been sent, (ii) the Parties shall immediately initiate efforts to work in good faith and exchange information (with timestamp, content, destination number and originator) in order to determine the source of the unsolicited traffic as soon as possible after the incident. Customer shall be liable for paying any fines or penalties levied by a government or regulatory body on QUADIENT or the third party provider as a direct result of such unsolicited or illegal traffic sent by Customer through Quadient Messenger Service. For any SMS communication, we recommend that you enable the STOP SMS functions of your service provider. If you choose to use the Mailjet Email as Third Party Service, You acknowledge and agree to the conditions of the Mailjet Email Service as stated in the Mailjet Sending Policy available at: xxxxx://xx.xxxxxxx.xxx/sending-policy, as a pre-condition to using this email service. For Emails, please keep your bounce rate under 5%. Bounced emails hurt your reputation as well as QUADIENT’s, so it’s important to keep your bounce rate as low as possible. An email is declared as a ‘bounce’ when it cannot be delivered to the recipient and returns with an error message. To avoid bounced emails, keep your email list clean and filter out the already bounced, duplicate email addresses and unsubscribed users. The bounce rate is monitored by QUADIENT. If you exceed 5%, QUADIENT may temporarily suspend your account. If You have any questions or issues with Services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us. However, please note that QUADIENT does not take on any liability for the third party delivery via third party providers other than expressly described herein.

Specific Service Conditions. In addition to the General Service Conditions stated above, specific Services are governed by the following Specific Service Conditions: • . a) Messenger Service The email Messenger Service will only work if an email does not exceed 7 MB in total size, where there may be up to 5 attachments that do not exceed 7 MB in total. You may follow-up the delivery of Your emails in your account during a period of ninety (90) days after sending. For onward transfer of Your content via emailemail or SMS, we are relying on our third party service provider providers Mailjet (FR). For SMS) for email, we will connect you via API to your own service provider, for which you have a direct customer account under separate terms and conditions. Currently, our API enables connections to the following third party providers: Message Media TATA Communications (AU), Bulk SMS US) and BulkSMS (UK) and Twilio (US)for SMS. For all Messenger Services, You shall not use any Services for any illegal, immoral or improper purpose or in any manner which contravenes applicable laws and codes, regulatory requirements of the appropriate jurisdiction (e.g. A2P SMS Destination requirements) as they exist and as they change over time and will not to allow any authorized third party to do so. This includes marketing best practices, lawful collection of personal data and appropriate data subject rights to object to, opt-out or unsubscribe from further communications by Customer. You and your Users shall under no circumstances send any unsolicited traffic to the QUADIENT platform and shall at all times make necessary arrangements to prevent such traffic from reaching QUADIENT platform. Should unsolicited traffic nonetheless be sent by the Customer to the QUADIENT platform, the following actions shall be taken: (i) the party detecting that unsolicited traffic has been sent shall immediately contact the other party informing that unsolicited traffic has been sent, (ii) the Parties shall immediately initiate efforts to work in good faith and exchange information (with timestamp, content, destination number and originator) in order to determine the source of the unsolicited traffic as soon as possible after the incident. Customer shall be liable for paying any fines or penalties levied by a government or regulatory body on QUADIENT or the third party provider as a direct result of such unsolicited or illegal SMS traffic sent by Customer through Quadient Messenger Service. For any SMS communication, we recommend that you enable the TATA and BulkSMS provide STOP SMS functions functions. If you use TATA for your SMS messaging, the unsubscribe link is particularly composed for each batch and message and is contained in the message itself. BulkSMS is available by installing a so called “Custom SMS Connector”. In this case, You will manage Your own BulkSMS account, which You can link to the Messenger Service. For SMS services through Bulk SMS the following additional terms and conditions apply: xxxxx://xxx.xxxxxxx.xxx/company/terms-and-conditions.htm. BulkSMS shall provide, on request, service information to a recipient of your service providermessage sent by a User utilizing a standard rate short code for delivering messages. If You have any questions or issues with any of the Messenger third party providers or services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us, and we will make contact to these providers for You. However, please note that QUADIENT does not take on any liability for the third party delivery via these third party providers other than expressly described herein. If you choose to use the Mailjet Email as Third Party Service, You acknowledge and agree to the conditions of the Mailjet Email Service as stated in the Mailjet Sending Policy available at: xxxxx://xx.xxxxxxx.xxx/sending-policy, as a pre-condition to using this email service. For Emails, please keep your bounce rate under 5%. Bounced emails hurt your reputation as well as QUADIENT’s, so it’s important to keep your bounce rate as low as possible. An email is declared as a ‘bounce’ when it cannot be delivered to the recipient and returns with an error message. To avoid bounced emails, keep your email list clean and filter out the already bounced, duplicate email addresses and unsubscribed users. The bounce rate is monitored by QUADIENT. If you exceed 5%, QUADIENT may temporarily suspend your account. If You have any questions or issues with Services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us. However, please note that QUADIENT does not take on any liability for the third party delivery via third party providers other than expressly described herein.

Specific Service Conditions. In addition to the General Service Conditions stated above, specific Services are governed by the following Specific Service Conditions: • . a) Messenger Service The email Messenger Service will only work if an email does not exceed 7 MB in total size, where there may be up to 5 attachments that do not exceed 7 MB in total. You may follow-up the delivery of Your emails in your account during a period of ninety (90) days after sending. For onward transfer of Your content via emailemail or SMS, we are relying on our third party service provider providers Mailjet (FR). For SMS) for email, we will connect you via API to your own service provider, for which you have a direct customer account under separate terms and conditions. Currently, our API enables connections to the following third party providers: Message Media TATA Communications (AU), Bulk SMS US) and BulkSMS (UK) and Twilio (US)for SMS. For all Messenger Services, You shall not use any Services for any illegal, immoral or improper purpose or in any manner which contravenes applicable laws and codes, regulatory requirements of the appropriate jurisdiction (e.g. A2P SMS Destination requirements) as they exist and as they change over time and will not to allow any authorized third party to do so. This includes marketing best practices, lawful collection of personal data and appropriate data subject rights to object to, opt-out or unsubscribe from further communications by Customer. You and your Users shall under no circumstances send any unsolicited traffic to the QUADIENT platform and shall at all times make necessary arrangements to prevent such traffic from reaching QUADIENT platform. Should unsolicited traffic nonetheless be sent by the Customer to the QUADIENT platform, the following actions shall be taken: (i) the party detecting that unsolicited traffic has been sent shall immediately contact the other party informing that unsolicited traffic has been sent, (ii) the Parties shall immediately initiate efforts to work in good faith and exchange information (with timestamp, content, destination number and originator) in order to determine the source of the unsolicited traffic as soon as possible after the incident. Customer shall be liable for paying any fines or penalties levied by a government or regulatory body on QUADIENT or the third party provider as a direct result of such unsolicited or illegal SMS traffic sent by Customer through Quadient Messenger Service. For any SMS communication, we recommend that you enable the TATA and BulkSMS provide STOP SMS functions functions. If you use TATA for your SMS messaging, the unsubscribe link is particularly composed for each batch and message and is contained in the message itself. BulkSMS is available by installing a so called “Custom SMS Connector”. In this case, You will manage Your own BulkSMS account, which You can link to the Messenger Service. For SMS services through Bulk SMS the following additional terms and conditions apply: xxxxx://xxx.xxxxxxx.xxx/company/terms-and-conditions.htm. BulkSMS shall provide, on request, service information to a recipient of your service providermessage sent by a User utilising a standard rate shortcode for delivering messages. If You have any questions or issues with any of the Messenger third party providers or services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us, and we will make contact to these providers for You. However, please note that QUADIENT does not take on any liability for the third party delivery via these third party providers other than expressly described herein. If you choose to use the Mailjet Email as Third Party Service, You acknowledge and agree to the conditions of the Mailjet Email Service as stated in the Mailjet Sending Policy available at: xxxxx://xx.xxxxxxx.xxx/sending-policy, as a pre-condition to using this email service. For Emails, please keep your bounce rate under 5%. Bounced emails hurt your reputation as well as QUADIENT’s, so it’s important to keep your bounce rate as low as possible. An email is declared as a ‘bounce’ when it cannot be delivered to the recipient and returns with an error message. To avoid bounced emails, keep your email list clean and filter out the already bounced, duplicate email addresses and unsubscribed users. The bounce rate is monitored by QUADIENT. If you exceed 5%, QUADIENT may temporarily suspend your account. If You have any questions or issues with Services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us. However, please note that QUADIENT does not take on any liability for the third party delivery via third party providers other than expressly described herein.

Specific Service Conditions. In addition to the General Service Conditions stated above, specific Services are governed by the following Specific Service Conditions: • . a) Messenger Service The email Messenger Service will only work if an email does not exceed 7 MB in total size, where there may be up to 5 attachments that do not exceed 7 MB in total. You may follow-up the delivery of Your emails in your account during a period of ninety (90) days after sending. For onward transfer of Your content via emailemail or SMS, we are relying on our third party service provider Mailjet providers Sparkpost (FR). For SMSUS) for email, we will connect you via API to your own service provider, for which you have a direct customer account under separate terms and conditions. Currently, our API enables connections to the following third party providers: Message Media TATA Communications (AU), Bulk SMS US) and BulkSMS (UK) and Twilio (US)for SMS. For all Messenger Services, You shall not use any Services for any illegal, immoral or improper purpose or in any manner which contravenes applicable laws and codes, regulatory requirements of the appropriate jurisdiction (e.g. A2P SMS Destination requirements) as they exist and as they change over time and will not to allow any authorized third party to do so. This includes marketing best practices, lawful collection of personal data and appropriate data subject rights to object to, opt-out or unsubscribe from further communications by Customer. You and your Users shall under no circumstances send any unsolicited traffic to the QUADIENT platform and shall shall, at all times times, make necessary arrangements to prevent such traffic from reaching QUADIENT platform. Should unsolicited traffic nonetheless be sent by the Customer to the QUADIENT platform, the following actions shall be taken: (i) the party detecting that unsolicited traffic has been sent shall immediately contact the other party informing that unsolicited traffic has been sent, (ii) the Parties shall immediately initiate efforts to work in good faith and exchange information (with timestamp, content, destination number and originator) in order to determine the source of the unsolicited traffic as soon as possible after the incident. Customer shall be liable for paying any fines or penalties levied by a government or regulatory body on QUADIENT or the third party provider as a direct result of such unsolicited or illegal SMS traffic sent by Customer through Quadient Messenger Service. For any SMS communication, we recommend that you enable the TATA and BulkSMS provide STOP SMS functions functions. If you use TATA for your SMS messaging, the unsubscribe link is particularly composed for each batch and message and is contained in the message itself. BulkSMS is available by installing a so called “Custom SMS Connector”. In this case, You will manage Your own BulkSMS account, which You can link to the Messenger Service. For SMS services through Bulk SMS the following additional terms and conditions apply: xxxxx://xxx.xxxxxxx.xxx/company/terms-and-conditions.htm. BulkSMS shall provide, on request, service information to a recipient of your service providermessage sent by a User utilising a standard rate shortcode for delivering messages in the United States of America. As per network rules and industry regulations, the following processes and procedures will apply for standard rate shortcode programs in the United States of America: 1) Should a recipient have received a message from a User sent via BulkSMS, and should a recipient no longer wish to receive such messages, the recipient may undertake any of the following: a) Text STOP to 67082 to cancel. b) Call the BulkSMS toll free number, supply their mobile number and ask to be blocked from receiving further messages. c) Email BulkSMS with their mobile number and ask to be blocked from receiving further messages. 2) Customer Service Contact Information is as follows: a) Toll free number: 0-000-000-0000 b) Email address: xxxxxxx@xxxxxxx.xxx. 3) Should a recipient wish to receive more information via an SMS message, the recipient should send the word HELP to 67082. If You have any questions or issues with any of the Messenger third party providers or services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us, and we will make contact to these providers for You. However, please note that QUADIENT does not take on any liability for the third party delivery via these third party providers other than expressly described herein. If you choose to use the Mailjet Email as Third Party Service, You acknowledge and agree to the conditions of the Mailjet Email Service as stated in the Mailjet Sending Policy available at: xxxxx://xx.xxxxxxx.xxx/sending-policy, as a pre-condition to using this email service. For Emails, please keep your bounce rate under 5%. Bounced emails hurt your reputation as well as QUADIENT’s, so it’s important to keep your bounce rate as low as possible. An email is declared as a ‘bounce’ when it cannot be delivered to the recipient and returns with an error message. To avoid bounced emails, keep your email list clean and filter out the already bounced, duplicate email addresses and unsubscribed users. The bounce rate is monitored by QUADIENT. If you exceed 5%, QUADIENT may temporarily suspend your account. If You have any questions or issues with Services, You can contact us at xxxx://xxx.xxxxxxxx.xxx/contact-us. However, please note that QUADIENT does not take on any liability for the third party delivery via third party providers other than expressly described herein.