Common use of Staff Training on Applicable Citizens’ Policies Clause in Contracts

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment request. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments or otherwise performing Services; and, 5.4.5.4. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment workflow; d. communications expectations; e. Public Records requirements; and, f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management system.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment requestprocedures. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.15.4.4.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.25.4.4.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.35.4.4.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments or otherwise performing Services; 5.4.4.4. Present initial training materials in a “face to face” training session between Vendor and Vendor Staff. The dates and locations for all Vendor training sessions are to be submitted to Citizens’ Contract Manager in advance of the scheduled training dates. All initial training will be open to unannounced audits by Citizens for quality of content and to confirm attendance rosters; and, 5.4.5.45.4.4.5. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment workflow; d. communications expectations; e. Public Records requirements; and, f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management systemand litigation management Citizens.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment requestAssignment. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.15.5.4.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.25.5.4.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.35.5.4.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments Assignments or otherwise performing Services; and, 5.4.5.45.5.4.4. Provide provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. b. assignment workflow; d. c. communications expectations; e. d. Public Records requirements; and, f. e. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters Field Inspectors and managers are properly trained and proficient in the use of its Integration Software as well as the most recent version of estimating software utilized by Citizens. At no cost or expense ability to submit a Xactimate Estimate to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management system.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment requestprocedures. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments or otherwise performing Services; 5.4.5.4. Present initial training materials in a “face to face” training session between Vendor and Vendor Staff. The dates and locations for all Vendor training sessions are to be submitted to Citizens’ Contract Manager in advance of the scheduled training dates. All initial training will be open to unannounced audits by Citizens for quality of content and to confirm attendance rosters; and, 5.4.5.45.4.5.5. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment workflow; d. communications expectations; e. Public Records requirements; and, f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management systemand litigation management Citizens.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment requestAssignment. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.15.5.4.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.25.5.4.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.35.5.4.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments Assignments or otherwise performing Services; and, 5.4.5.45.5.4.4. Provide provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. b. assignment workflow; d. c. communications expectations; e. d. Public Records requirements; and, f. e. ethics and confidentiality requirements. DocuSign Envelope ID: A1BC78B4-DDDB-4CCB-B1C9-AD465827191E In addition, Vendor shall ensure that all Adjusters Field Inspectors and managers are properly trained and proficient in the use of its Integration Software as well as the most recent version of estimating software utilized by Citizens. At no cost or expense ability to submit a Xactimate Estimate to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management system.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff its employees, personnel, and independent contractors associated with this Contract on all applicable Citizens’ policies and procedures as applicable to the individual deployment requestpolicies. Citizens will notify and provide Vendor with a copy of all applicable policiesCitizens’ policies that must be followed. Vendor will then be responsible to train all staff that will be working on, procedures and training materials to be used during Vendor’s trainingor in any way associated with this Contract. Vendor must ensure the conduct its training using training materials provided by Citizens. The required training is must be completed by Vendor Staff prior to performing Vendor initiating any Servicescontract-related work activity. Vendor Staff Vendor’s employees, personnel, and independent contractors may be required to attend additional training (online and/or classroom) sessions sessions, as deemed necessary by Citizens’ Contract Manager. In addition Vendor shall conduct at least 1 company training seminar per year of this Contract, prior to June 15th of each year, to provide Citizens specific training information to their Citizens’ Investigators. Vendor is required to present all training materials in a “face to face” training session for all of Vendor’s Investigators utilized on any Citizens assignments. Upon completion of training, Vendor will issue a Citizens provided Investigator Services Training Certificate to the trainee, and upload the completed certificate into CAIS. A) Training requirements shall include, but may not be limited to: 1) Citizens’ background, interpretation and application related to any Citizens’ specific procedures, guidelines, etc.; 2) Assignment workflow; 3) Communications expectations; 4) Public Records requirements; 5) Ethics and confidentiality requirements; 6) Conflict of Interest requirements; and 7) Any additional training Citizens deems necessary. Vendor will provide Citizens’ Contract Manager with proof of training no later than ten days after the completion of training. Vendor shall be responsible for maintaining complete training records for Vendor Staffall of its employees, personnel, and independent contractors associated with this Contract. At its sole discretion, Citizens reserves the right to institute learning via As a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirementsresult, Vendor shall comply with the following for all Vendor Staff: 5.4.5.1. Vendor shall provide a trainer resource will be responsible for providing training to all the actions of Vendor Staff. Training shall include applicable Citizens’ policies and proceduresits employees, Citizens systems and any other items as identified by Citizens; 5.4.5.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments or otherwise performing Services; and, 5.4.5.4. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment workflow; d. communications expectations; e. Public Records requirements; and, f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilizepersonnel, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use independent contractors, regardless of Citizens’ claims management systemwhether or not those actions were done intentionally.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment request. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.13.12.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens Citizens’ systems and any other items as identified by Citizens; 5.4.5.23.12.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop”;” 5.4.5.33.12.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments Work Assignments or otherwise performing Services; and, 5.4.5.43.12.4. Provide provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. 3.12.4.1. Citizens’ policy history, background, interpretation and application; b. 3.12.4.2. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment 3.12.4.3. Work Assignment workflow; d. communications expectations; e. Public Records requirements; and, f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management system.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment request. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshop;” 5.4.5.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments or otherwise performing Services; and, 5.4.5.4. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment workflow; d. communications expectations; e. Public Records requirements; and, f. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management systemand litigation management Citizens.

Staff Training on Applicable Citizens’ Policies. Vendor shall be responsible for training Vendor Staff on all applicable Citizens’ policies and procedures as applicable to the individual deployment request. Citizens will provide all applicable policies, procedures and training materials to be used during Vendor’s training. Vendor must ensure the required training is completed by Vendor Staff prior to performing any Services. Vendor Staff may be required to attend additional training (online and/or classroom) sessions as deemed necessary by Citizens. In addition to training, Vendor shall be responsible for maintaining complete training records for Vendor Staff. At its sole discretion, Citizens reserves the right to institute learning via a learning management system that tracks and records Vendor Staff training and scores. To meet Citizens’ training requirements, Vendor shall comply with the following for all Vendor Staff: 5.4.5.14.7.1. Vendor shall provide a trainer resource responsible for providing training to all of Vendor Staff. Training shall include applicable Citizens’ policies and procedures, Citizens systems and any other items as identified by Citizens; 5.4.5.24.7.2. Vendor must utilize the appropriate training materials provided by Citizens. Updated training materials will be presented by Citizens to appropriate Vendor Staff in a "Training Workshoptraining workshop;” 5.4.5.34.7.3. Vendor must provide an initial training to be completed prior to Vendor or Vendor Staff receiving and accepting any work assignments Assignments or otherwise performing Services; and, 5.4.5.44.7.4. Provide recertification training with Citizens issued training materials. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, applicable documents and the training site location. Citizens’ certification requirements will include but not be limited to training on: a. 4.7.4.1. Citizens’ policy history, background, interpretation and application; b. estimating platforms related to any Citizens’ specific procedures or guidelines; c. assignment 4.7.4.2. Assignment workflow; d. 4.7.4.3. communications expectations, both written and verbal; e. 4.7.4.4. Public Records requirements; and, f. 4.7.4.5. ethics and confidentiality requirements. In addition, Vendor shall ensure that all Adjusters and managers are properly trained and proficient in the use of the most recent version of estimating software utilized by Citizens. At no cost or expense to Citizens, Vendor shall obtain, implement, utilize, and maintain the estimating software currently used by Citizens to perform the Services. Vendor shall also ensure that all Adjusters and managers are properly trained and proficient in the use of Citizens’ claims management system.