Common use of Standard Business Clause in Contracts

Standard Business. Customers have access to submit a Service Request via Service Portal twenty- four (24) hours a day, 365 days a year. Phone support is offered Monday through Friday, 0800 to 1700 (8am to 5pm) local Support Center time for severity three and four Service Requests. Phone support is offered twenty-four (24) hours a day for severity one and two Service Requests.