Station Agent. Comprises all those who perform the following functions: • The duties and responsibilities of a Cargo Agent and a Customer Services Agent and a Cargo/Ramp Attendant.
Station Agent. The work of a Station Agent shall consist of the following duties: Sells and issues tickets; checks in passengers and baggage whenever required; furnishes air and ground transportation information, not only to passengers, but to the general public; makes reservations; performs related airport ticket counter services; assists passengers in boarding and disembarking; assists passengers in arranging interline transfers, including driving Company vehicles provided for this purpose; announces arrivals and departures; takes care of post entries; performs Lost and Found duties, including the follow through and preparation of all necessary documents for the expeditious movement of lost and found items to final destination; conveys messages to passengers; know how to handle Company manuals and general schedules; tabulates passengers and baggage weight information and performs traffic watch duties as required. A Station Agent also manifests passengers and baggage; files revisions in Company manuals; orders supplies; makes hotel reservations for passengers and crews and accompanies and assists passengers where necessary; sets up inter-space control with reservations; collects fares and excess baggage charges; clears documentation on all arriving aircraft crews and passengers through governmental agencies; prepares incoming aircraft records; compiles and distributes lists of incoming crew members; completes crew schedule board; completes declarations; completes passenger manifests; prepares aircraft log bag for all departing flights and makes necessary distribution of all documents; clears with customs and prepares outgoing trip file; returns all departure passenger manifests after proper validation from the immigration department; maintains familiarity with and follows proper operations and procedures of station manual; performs routine office activities whenever called to do so; advises crew members of delays or other changes in schedules; maintains complete familiarity with rate construction restrictions, Company and governmental rules and regulations. Station Agents performing Ramp/Weight & Balance functions on a relief basis will receive the differential prorated accordingly.
Station Agent. The station agent will use a microphone interface to RCM for designated circumstances in which they are asked to deliver a live announcement. Certain New York City police and firefighters will be trained to use a microphone interface to RCM for specific circumstances in which they will be able to deliver a live announcement.
