Common use of STRATEGIC OWNERSHIP GOALS Clause in Contracts

STRATEGIC OWNERSHIP GOALS. The key strategic goals and objectives (from an ownership perspective) for The CIAA for the 2013/14 financial year are as follows: • Develop standards of performance in customer service • Improve and enhance facilities of the airports • Creating and maintaining a culture of service excellence • Enhance revenue opportunities • Improve efficiency of processes so as to reduce costs • Utilize benchmarking and surveying processes so as to maintain competitiveness • Maintaining and exceeding compliance with international regulations • Develop more cost-effective and efficient provision of security services • Develop the cultures of safety and security • Develop a comprehensive training program • Develop a talent management program • Develop a reward and recognition program

STRATEGIC OWNERSHIP GOALS. The key strategic goals and objectives (from an ownership perspective) for The CIAA for the 2013/14 2014/15 financial year are as follows: •  Develop standards of performance in customer service •  Improve and enhance facilities of the airports •  Creating and maintaining a culture of service excellence •  Enhance revenue opportunities •  Improve efficiency of processes so as to reduce costs •  Utilize benchmarking and surveying processes so as to maintain competitiveness •  Maintaining and exceeding compliance with international regulations •  Develop more cost-effective and efficient provision of security services •  Develop the cultures of safety and security •  Develop a comprehensive training program •  Develop a talent management program •  Develop a reward and recognition program

STRATEGIC OWNERSHIP GOALS. The key strategic goals and objectives (from an ownership perspective) for The CIAA for the 2013/14 2014/15 financial year are as follows: • Develop standards of performance in customer service • Improve and enhance facilities of the airports • Creating and maintaining a culture of service excellence • Enhance revenue opportunities • Improve efficiency of processes so as to reduce costs • Utilize benchmarking and surveying processes so as to maintain competitiveness • Maintaining and exceeding compliance with international regulations • Develop more cost-effective and efficient provision of security services • Develop the cultures of safety and security • Develop a comprehensive training program • Develop a talent management program • Develop a reward and recognition program