Common use of Subscriber Complaint Reports Clause in Contracts

Subscriber Complaint Reports. Within thirty (30) days of a written request and no more than once per year, Comcast shall submit to the Township a report showing the number of Complaints, as defined in Section 1(g), that required a service call, originating from the Township and received during the previous 12-month reporting period, the dates they were received, summary descriptions of the Complaints, the dates the Complaints were resolved and summary descriptions of the resolutions. In addition, and upon written request, Comcast shall provide a report containing at least the following statistical information for the previous 12-month period: (1) Number of repair service requests received; (2) Breakdown by type of complaint received (i.e. complete outage, snowy picture, etc.); (3) Breakdown by cause of problem (i.e. subscriber equipment, drop/converter, system, etc.); (4) Number of known service interruptions in excess of 30 minutes and the approximate length of time of each such interruption

Subscriber Complaint Reports. Within thirty (30) days of a written request and no more than once per year, Comcast shall submit to the Township Borough a report showing the number of Complaints, as defined in Section 1(g), that required a service call, originating from the Township Borough and received during the previous 12-month reporting period, the dates they were received, summary descriptions of the Complaints, the dates the Complaints were resolved and summary descriptions of the resolutions. In addition, and upon written request, Comcast shall provide a report containing at least the following statistical information for the previous 12-month period: (1) Number of repair service requests received; (2) Breakdown by type of complaint received (i.e. complete outage, snowy picture, etc.); (3) Breakdown by cause of problem (i.e. subscriber equipment, drop/converter, system, etc.); (4) Number of known service interruptions in excess of 30 minutes and the approximate length of time of each such interruption

Subscriber Complaint Reports. Within thirty (30) days of a written request and no more than once per year, Comcast shall submit to the Township Borough a report showing the number of Complaints, as defined in Section 1(g), that required a service call, originating from the Township Borough and received during the previous 12-month reporting period, the dates they were received, summary descriptions of the Complaints, the dates the Complaints were resolved and summary descriptions of the resolutions. In addition, and upon written request, Comcast shall provide a report containing at least the following statistical information for the previous 12-month period: (1) Number of repair service requests received; (2) Breakdown by type of complaint received (i.e. complete outage, snowy picture, etc.); (3) Breakdown by cause of problem (i.e. subscriber equipment, drop/converter, system, etc.); (4) Number of known service interruptions in excess of 30 minutes and the approximate length of time of each such interruption

Subscriber Complaint Reports. Within thirty (30) days of a written request and no more than once per year, Comcast Grantee shall submit to the Township a report showing the number of Complaints, as defined in Section 1(g), that required a service call, originating from the Township and received during the previous 12-month reporting period, the dates they were received, summary descriptions of the Complaints, the dates the Complaints were resolved and summary descriptions of the resolutions. In addition, and upon written request, Comcast Grantee shall provide a report containing at least the following statistical information for the previous 12-month period: (1) Number of repair service requests received; (2) Breakdown by type of complaint received (i.e. complete outage, snowy picture, etc.); (3) Breakdown by cause of problem (i.e. subscriber equipment, drop/converter, system, etc.); (4) Number of known service interruptions in excess of 30 minutes and the approximate length of time of each such interruption

Subscriber Complaint Reports. Within thirty (30) days of a written request and no more than once per year, Comcast shall submit to the Township a report showing the number of Complaints, as defined in Section 1(g), that required a service call, originating from the Township and received during the previous 12-month reporting period, the dates they were received, summary descriptions of the Complaints, the dates the Complaints were resolved and summary descriptions of the resolutions. In addition, and upon written request, Comcast shall provide a report containing at least the following statistical information for the previous 12-month period: (1) Number of repair service requests received; (2) Breakdown by type of complaint received (i.e. complete outage, snowy picture, etc.); (3) Breakdown by cause of problem (i.e. subscriber equipment, drop/converter, system, etc.); (4) Number of known service interruptions in excess of 30 thirty (30) minutes and the approximate length of time of each such interruption